Pharmacy Care Concierge

Position: Pharmacy Care Concierge Role
Deliver exceptional health and beauty services as a Care Concierge at Shoppers Drug Mart. Support patients with pharmacy services and enhance their experience through patient care coordination.

As a Care Concierge, you will be integral in integrating new Pharmacy Care Clinic features at Shoppers Drug Mart. This role includes facilitating patient intake, promoting the PC Health app, and ensuring the pharmacy clinic operates efficiently. You will be responsible for creating a welcoming environment for patients while maintaining professional standards and confidentiality.

Key Responsibilities:

• Welcome and check-in patients for pharmacy appointments

• Verify health card details and manage patient profiles

• Promote PC Health app and answer patient queries

• Schedule appointments and manage booking accurately

• Maintain patient records and complete daily checklists

Requirements:

• Experience in retail pharmacy or medical clinic

• Strong customer service and communication skills

• Commitment to patient confidentiality and professional standards

• Proficient in Microsoft Outlook and adaptable to new systems

• Strong time management and organizational skills

Bring your passion for patient care and organizational skills to support the community at Shoppers Drug Mart.