Technical , IT Operations; TCF

Job Title:

Technical I, IT Operations (TCF) Job Description

The Technical I, IT Operations (TCF) provides end user support across the organization’s desktop, network, telephony, and application(s) environment. The candidate will maintain, analyze, troubleshoot and repair/replace/upgrade computer systems, hardware, software, and computer peripherals, as well as serve as an escalation point to ensure tickets/incidents are resolved according to SLAs. The position requires excellent communication skills, attention to detail and problem-solving capabilities.

• Build and support Windows workstations and laptops including image builds, testing, deployment, patches as well as ongoing maintenance using SCCM/Big Fix and other tools.
• Install, configure, and support all desktop applications.
• Diagnose, repair, and replace hardware.
• Manage and resolve tickets within prescribed SLAs using Remedy (Solv Now).
• Partner with vendor support contacts to resolve technical issues within the desktop/laptop environment.
• Manage testing and failover of the business continuity plan.
• Perform basic troubleshooting of phone issues and assist the telephony team as needed.
• Setup and maintain training rooms.
• Maintain hardware and software inventory.
• Coach end users on basic software, hardware, and peripheral device operation.
• Arrange and/or prepare equipment for pick-up/shipping.

• 5+ years supporting desktop/laptop hardware and software in a Windows-based PC/LAN environment or equivalent.
• Available to work ONSITE (CAN Chatham, Ontario) CompTIA A+/Desktop+, MCSA/MCSE and/or CCNA or similar certifications required.
• Bachelor’s degree/diploma in Computer Science preferred.
• Proficient in current protocols, operating systems and standards including Windows 11.
• Proven expertise troubleshooting, resolving, and supporting desktops, laptops, applications, hard phones and WIFI devices.
• Demonstrable experience in ticket resolution using Remedy (Solv Now) and ITIL based framework, maintaining systems compliance and audits as per COPC, ISO 27001 etc. standards.
• Experience managing Active Directory at the Organization Unit level.
• Flexibility to work overtime as needed.
• Ability to lift up to 50 lbs.

• The base salary range for this position is $26 CAD an hour (approx $54k CAD) plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies.

Location:

CAN Chatham

Physical and Mental Requirements:
The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.

Concentrix is committed to equal employment opportunity and does not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, marital or family status, disability, or any other category protected by provincial human rights legislation.

Reasonable Accommodation Statement:
Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting  All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.

Artificial Intelligence (AI):
As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.

Work Authorization:
Only qualified applicants who are legally authorized to work in Canada will be considered. For further information on available work provinces and Equal Employment Opportunity as an applicant.

Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability…