IT Support Technician at Concentrix

Elevate your IT support career with Concentrix as a Technical I in Chatham, Ontario. Focus on desktop, network, and application support while ensuring seamless user operations.

The Technical I role at Concentrix requires direct involvement in providing end-user support for desktop systems, hardware, software, and telephony. Candidates must have at least five years of experience in a Windows-based environment and strong troubleshooting skills. Excellent communication abilities, attention to detail, and a team-oriented approach are essential for success in this position.

Key Responsibilities:

• Build and maintain Windows workstations and laptops

• Manage and resolve technical support tickets

• Install and configure desktop applications

• Troubleshoot hardware issues and repairs

• Maintain hardware and software inventory

Requirements:

• 5+ years in desktop/laptop support roles

• Competency with SCCM/Big Fix for deployments

• Current certifications like CompTIA A+/MCSA required

• Skillful in ITIL and Remedy ticket management

• Must lift up to 50 lbs as needed

Bring your expertise in IT operations to Concentrix and support various brands in achieving their technological goals.
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