IT Operations Technical Support Specialist

Elevate your IT career at Concentrix as a Technical I in Chatham, Ontario. This role focuses on providing expert support in desktop, network, and telephony environments for end users.

As a Technical I in IT Operations at Concentrix, your primary responsibilities will involve troubleshooting and repairing hardware and software on Windows-based systems. You will manage service tickets ensuring timely resolution and work closely with vendors to address technical issues. Excellent communication and problem-solving skills are essential for success in this position.

Key Responsibilities:

• Build and maintain Windows workstations and laptops

• Install and configure desktop applications effectively

• Diagnose and replace hardware components as needed

• Manage tickets using Remedy (Solv Now) within SLAs

• Assist with telephony issues and training room setups

Requirements:

• 5+ years in desktop/laptop support

• CompTIA A+/Desktop+, MCSA/MCSE, or similar certifications

• Experience with Windows 11 and Active Directory

• Flexibility for overtime as required

• Ability to lift up to 50 lbs

Leverage your technical skills and expertise to support end users effectively at Concentrix.
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