Outbound Logistics Business Manager

Select how often (in days) to receive an alert:
Create Alert

Are you driven to solve complex logistical puzzles and build strategic partnerships that deliver excellence? At Vistaprint, the North American Logistics department is the critical link between our production facilities and our customers across the USA, Canada and Mexico. We are looking for a logistics specialist who is ready to own the performance of our outbound shipping network, ensuring millions of customized products arrive on time, every time.

This isn’t just about moving parcels; it’s about delivering customer delight and driving a core part of our eCommerce success.

Instead of just managing tasks, you will work as part of a small dedicated team to drive strategy and innovation. As part of this team you will be empowered to steer the performance of our parcel carriers in the USA and Canada, balancing delivery service, cost, and risk.

Manage and elevate our logistics partners by leading Quarterly Business Reviews (QBRs) and ensuring they meet and exceed their Service Level Agreements (SLAs).

Lead the charge in developing and executing improvement actions, both internally and with our external partners, to build a more resilient and efficient network. You'll research issues, perform root cause analyses, and work cross-functionally to prevent them from recurring.

This role offers the chance to work with complex, previously unsolved problems. You will leverage shipping software, data systems, and analytics to gain deeper insights into our business. You'll also provide project leadership on shipping system initiatives that could involve leveraging AI and predictive analytics to optimize our network.

Manage key internal logistics projects, such as implementing new carriers or launching new delivery solutions in collaboration with other Vistaprint teams.

You will support regular cost management routines, from budget reviews to invoice reconciliation, and partner with Global Procurement on shipping tenders.

You are more than a task manager; you are a strategic thinker and a change agent.

Post-secondary education in Logistics, Business/Analytics, or a related management field.

5-7 years of relevant professional experience in logistics, transportation, supply chain, or a related field.

Demonstrated experience managing logistics operations and/or external transportation partners, with accountability for service, cost, performance, and continuous improvement

Comfort with shipping software and experience working with data systems, analytics teams, and development of reporting enhancements to improve insights and visibility into the business.

Possesses a relentless drive to quantitatively understand the factors influencing logistics service, cost, and risks.

Experience in the small-parcel carrier industry, co-creating solutions with carrier partners.

Is comfortable working with shipping software and data systems, and collaborating with analytics teams to enhance business visibility.

Has proven experience in a project environment with deep knowledge of problem-solving

Is an excellent communicator, both written and oral, capable of presenting complex information to various stakeholders.

Brings tenacity, energy, and leadership experience to drive meaningful change in a dynamic environment.

We are an ever-changing, technology-driven company where your ideas truly count. We thrive on an enterprising, results-oriented culture and provide the support you need to succeed.

You'll have the chance to…