Branch Manager

An exciting opportunity to grow your career with a Canadian-owned, family-operated building supplies company!

Patene Building Supplies Ltd. is a distributor of drywall, steel framing components, insulation, acoustic ceilings, shingles, masonry and other building materials for the residential and commercial construction industries. We have thirteen (13) branch locations throughout Ontario and Manitoba serving contractor, builder and retail customers.

We are currently seeking a Branch Manager for our Chatham branch
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This role combines direct sales and business development with responsibility for the branch’s overall performance. The Branch Manager will personally develop and maintain customer relationships, pursue sales opportunities and provide day-to-day customer service while leading the branch team and overseeing sales, shipping, inventory, credit and personnel.

We are looking for someone who enjoys working directly with customers, takes initiative to grow the business and remains actively involved in daily branch operations.

• Personally develop and manage customer accounts, building strong relationships with contractors, builders and retail customers.
• Identify and pursue new business through prospecting, customer visits and regular follow-up.
• Prepare quotations, follow up on bids and convert opportunities into sales.
• Assist customers with product selection, pricing, availability, orders and delivery requirements.
• Grow sales and market share through competitive pricing, product knowledge and strong customer service.
• Develop a thorough understanding of the local market, including customer needs, competitive pricing and available products.
• Maintain regular contact with key customers and identify opportunities to expand the products and services they purchase.
• Monitor competitor activity and customer feedback, communicating pricing concerns and market opportunities to the General Manager.
• Apply company pricing guidelines while responding to local market conditions.
• Develop the branch team’s product knowledge and ability to identify sales opportunities.

• Lead daily branch activities to provide prompt, accurate and professional customer service.
• Take an active role in customer service and order entry, providing coverage and support as needed.
• Coordinate with shipping and yard staff to ensure proper staffing, accurate orders and timely deliveries.
• Resolve customer complaints and service concerns promptly and follow through to completion.
• Ensure branch transactions are properly documented and submitted to Head Office on time.
• Maintain an organized, professional showroom and customer service area.
• Work cooperatively with Head Office and other Patene branches to support customers and company objectives.

• Maintain inventory levels that support customer demand and company inventory objectives.
• Review overstocks, aged inventory and obsolete products, and develop plans to sell, transfer or otherwise address these items.
• Monitor inventory accuracy, turnover, product damage, storage and security.
• Ensure the yard and warehouse operate efficiently, with attention to cleanliness, organization and safe material handling.

• Monitor branch accounts receivable and work with customers and Head Office credit staff to support timely payment.
• Ensure credit applications are complete and submitted for approval.
• Address customer disputes promptly to resolve issues affecting payment.
• Ensure branch employees follow company credit policies and account restrictions.
• Set clear expectations and provide daily direction, coaching and support to branch employees.
• Coordinate training and coverage to maintain service…