Retail Lead: Customer Service Focus

Position: PetSmart Retail Lead: Customer Service Focus
Become a Retail Lead at Pet Smart, focusing on customer service excellence and team development. Drive engagement initiatives while cultivating a safe and welcoming environment.

In the role of Retail Lead (Key Holder), you will be responsible for elevating the customer service experience while ensuring a well-organized store. You will collaborate with associates, provide guidance, and implement strategies that enhance both pet parent interactions and store operations. Your leadership efforts will create a culture of empowerment and engagement.

Key Responsibilities:

• Facilitate training and onboarding for new associates

• Oversee daily operations and delegate tasks effectively

• Support pet adoptions and live pet sales initiatives

• Prepare merchandise for online order pickups

• Maintain high standards of store cleanliness and safety

Requirements:

• At least 2 years of retail experience required

• Leadership experience is preferred

• Availability for evening and weekend shifts

• Strong communication skills necessary

• Ability to handle high-pressure situations calmly

Make a meaningful impact on the pet parent experience at Pet Smart as a Retail Lead.
#J-18808-Ljbffr