Retail Lead: Customer Service Focus
Job Description & How to Apply Below
Become a Retail Lead at Pet Smart, focusing on customer service excellence and team development. Drive engagement initiatives while cultivating a safe and welcoming environment.
In the role of Retail Lead (Key Holder), you will be responsible for elevating the customer service experience while ensuring a well-organized store. You will collaborate with associates, provide guidance, and implement strategies that enhance both pet parent interactions and store operations. Your leadership efforts will create a culture of empowerment and engagement.
Key Responsibilities:
• Facilitate training and onboarding for new associates
• Oversee daily operations and delegate tasks effectively
• Support pet adoptions and live pet sales initiatives
• Prepare merchandise for online order pickups
• Maintain high standards of store cleanliness and safety
Requirements:
• At least 2 years of retail experience required
• Leadership experience is preferred
• Availability for evening and weekend shifts
• Strong communication skills necessary
• Ability to handle high-pressure situations calmly
Make a meaningful impact on the pet parent experience at Pet Smart as a Retail Lead.
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