Business Support Officer - Children's Social Work Teams

Job Overview

How would you like to be part of an enthusiastic, fast‑paced, friendly team while making a difference to the children and young people of Medway? We have an exciting opportunity for the right person to join the CSWT Business Support Team.

• Provide complete and comprehensive administration support, handling telephone and other queries.
• Arrange and minute meetings, ensuring accurate records are produced within required timescales.
• Deliver administrative support to multiple teams, taking high‑quality minutes.
• Work cooperatively as part of a team and independently to meet service demands.

• Education:
  
  GCSE level or equivalent in English and Maths.
• NVQ3 in Business Administration or equivalent experience.
• Experience providing comprehensive administrative support to multiple teams.
• Good knowledge of Microsoft Office.
• Experience taking high‑quality minutes.

• Generous annual leave entitlement
• Generous local government pension scheme package
• Access to wider training and development qualifications
• Flexible working scheme
• Travel plan discounts
• Access to CAREFIRST advice & counselling service
• Employee discount scheme for national and local retailers

Career Progression Frameworks (CPF) are available for all Medway Council roles. Salary is at level A, with opportunities to progress to B or C based on CPF assessment. Ongoing development is supported through induction, probation, performance appraisal, and career conversations.

Medway is a unitary authority in the South East of England, serving the towns of Strood, Rochester, Chatham, Gillingham, Rainham and surrounding rural areas. It provides all local government services for a quarter of a million people, including education, environment, social care, housing, planning, and business support.

Medway Council is committed to creating an inclusive work environment with a diverse workforce. All appropriately qualified candidates will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.

For an informal discussion about the role, please contact Natalie Morgan, Team Leader for Business Support, on  Applicants must be able to demonstrate all essential requirements as listed in the job profile. Please be advised that if you are not contacted within 3 weeks of the advert closing date you have not been shortlisted. All recruitment correspondence, including interview letters and contracts of employment, will usually be sent out via email.

If documentation in a different format (e.g., braille or large print) is required, contact the Resourcing Team on

For further information, please refer to the Medway information pack available as a download or view online. Please visit  for information on mental health support for employees and applicants.