Strategy and Customer Relations Apprentice

Housing Strategy and Customer Relations Apprentice

Assist in the delivery of housing services to customers in a busy and varied housing team. You will deal with a wide range of matters to support the Housing Services Strategy and Partnerships team, such as helping to run the homeless forum and consultation events and providing administrative support such as minute taking and data collection.

• Assist the Customer Relations Officer to investigate and draft responses to complaints, member enquiries, Freedom of Information requests and Ombudsman enquiries received by Housing Services.
• Manage and monitor ongoing learning from complaints and enquiries.
• Assist with the administration of any complaints referred to the Landlord Services Designated Persons Panel, including preparation of reports and papers for board meetings.
• Answer telephone and e‑mail enquiries.
• Provide administrative support such as minute taking and data collection.

• Data inputting
• Scanning
• Filing
• Updating of systems
• Email inbox monitoring
• Maintenance of database
• Room bookings
• Using the council finance systems
• Responding to simple queries via telephone or email

The Business Administrator Apprenticeship is a two‑year programme incorporating real work experience and learning, to gain the knowledge and development of skills and behaviours to successfully complete the programme. This apprenticeship involves approximately 18 months on the job development, followed by an end point assessment consisting of a knowledge test, a presentation on the project completed; and a discussion on the portfolio of learning and development produced during the apprenticeship.

A grading of either Pass or Distinction is achievable.

• Good communication and interpersonal skills.
• Competent IT skills and accurate data entry.
• Good attention to detail.
• Highly motivated with a desire to learn and succeed.

• 23 days paid annual leave
• Generous local government pension
• Access to wider training and development qualifications
• Flexible working scheme
• Free NUS Apprentice Extra Card – student discounts at 100’s of retailers
• Student rates for Medway Council Leisure Centres and Libraries plus free e‑books
• Discounted Arriva bus travel

To have an informal discussion with the recruiting manager please call Francesca Roma on

Medway Council is not able to provide a Certificate of Sponsorship, so candidates must already possess the right to work in the UK.

If you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted.

All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email.

We reserve the right to close this vacancy at any time prior to the closing date.