Gp Practice Receptionist - Part time

A GP Receptionist is responsible for welcoming patients, managing appointments, handling telephone and face-to-face enquiries, and providing administrative support to healthcare professionals. The role requires excellent communication, organisational skills, and the ability to maintain patient confidentiality while delivering a high standard of customer service.

• Greeting patients and visitors in a professional and friendly manner.
• Booking, cancelling, and rearranging patient appointments.
• Answering telephone calls and responding to patient enquiries.
• Maintaining accurate patient records and updating information on clinical systems.
• Processing prescriptions requests in line with practice procedures.
• Managing incoming and outgoing correspondence, including emails and letters.
• Handling confidential information in accordance with GDPR and practice policies.
• Supporting clinicians and administrative staff with general office duties.
• Ensuring the reception area remains organised and welcoming.
• Managing patient flow and signposting patients to appropriate services.

Part time (25 hours) Gp Receptionist

• Monday: 8:00am - 6:00pm
• Tuesday: 1:00pm - 6:00pm
• Thursday: 12:30pm - 6:00pm
• Friday: 1:00pm - 6:00pm

Will occasionally need to be available to cover annual leave and staff absence.

Job Purpose
To provide a professional, efficient, and friendly reception and administrative service to patients, clinicians, and colleagues. As the first point of contact for the practice, the GP Receptionist plays a key role in ensuring patients receive excellent service and support while helping to maintain the smooth day-to-day running of the practice.

• Excellent communication and interpersonal skills.
• Good organisational skills and attention to detail.
• Ability to work effectively in a busy environment.
• Competent IT skills, including Microsoft Office applications.
• Ability to work as part of a team and independently when required.
• Professional, reliable, and flexible approach to work.
• Previous reception or administrative experience.
• Experience working in a GP surgery, NHS, or healthcare setting.
• Knowledge of clinical systems such as EMIS Web.
• Understanding of patient confidentiality and data protection requirements.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.