Council Corporate Debt Assistant

Are you looking for a rewarding role where you can make a real difference to your local community? We're recruiting on behalf of our client in Medway for a proactive and motivated individual to join their high‑performing Corporate Debt Team.

This is a fantastic opportunity to build your career within a supportive environment, offering job security, hybrid working, and the chance to develop valuable financial and customer service skills.

• Taking a key role in recovering outstanding debts owed to the Council, including Council Tax, Business Rates, Housing Benefit over payments, and sundry debt.
• Managing arrears cases from the Liability Order stage, using your judgement to determine the most effective recovery action.
• Working closely with residents to agree realistic and sustainable repayment plans.
• Handling customer enquiries confidently via phone, email, and face-to-face interactions.
• Identifying vulnerable residents and ensuring they are referred to the right support services.
• Supporting the Council's income collection targets while helping reduce overall debt levels.
• Meeting residents, both virtually and in person, to provide practical support and guidance.
• Attending Liability Order court hearings and dealing with related enquiries.
• Monitoring accounts and making informed decisions on the next steps in the recovery process.

• Experience with in financial services or a similar environment
• Strong communication and interpersonal skills
• Good IT and administrative abilities
• High levels of accuracy and attention to detail
• A proactive, organised approach with the confidence to make decisions

If you're someone who enjoys working in a fast‑paced environment, thrives on problem‑solving, and is passionate about delivering excellent customer service, this role offers a great opportunity to make an impact while developing your career.

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender.

PLEASE NOTE:

We can only consider applications from candidates who have the right to work in the UK.