Strategy Manager

THE NEXT CHAPTER STARTS WITH YOU Strategy Manager Turn operational insight into better customer and colleague outcomes

Join Operations Strategy and play a key role in supporting strategic change and continuous improvement across Collections. From shaping and implementing new initiatives throughto tracking outcomes and measuring success you will help deliver meaningful improvements for customers and our Strategy Manager you will contribute to strategic plans and change portfolios champion bestpracticeand help strengthen service standards. Reporting to the Senior Operations Strategy Manager you will bring together insight operationalknowledgeand stakeholderexpertiseto turn opportunities into practical sustainable More to the Story This is an opportunity to move your career forward at Vanquis by working across operational strategy customeroutcomesand business change.

You will gain broad exposure influencedecisionsand see how your work improves customer interaction points and operational youll make an impact:
Youll So that Shape customer-focused operational strategies and improvement plans

Service standards and customer journeys move forwardwitha clear dataforecastingand insight toidentifypriorities and opportunities

Operational decisions are grounded in evidence and focused on the areas of greatest customer contact strategies across multiple channels

Payment-management journeysremainalignedconsistentandappropriate scorecard implementation and customer decisioning

Operational teams can make more informed consistent challenge test-and-learnactivityand benefit assessment

Ideas arevalidatedand improvements are scaled based on priorities across Customer Operations The right capability is focused on solving the most important operational trusted relationships with senior leaders operational teams and external partners Strategy is understood supported and translated into joined-up delivery. Why this role matters:

Customer Operations brings together service delivery payment management customercommunicationsand operational change. This role helps connect those areas through a consistent strategy ensuring customer impact operational performanceriskand commercial outcomes are considered to the Senior Operations Strategy Manager you will work with senior managers and colleagues across Customer Operations Training Human Resources Marketing Business Analytics Finance Fraud and Credit. You will also engage with debt collection agencies debtpurchasersand other third parties with regular exposure to senior management and operational strategy approach:
We believe inWhat that means

Customer outcomes first

Operational strategy starts with the impact on customer journeys and into action

Dataforecastingand management information are translated into practical learn and improve

We challenge assumptions assess benefits and scale what
-up operations

Customer contact decisioningcommunicationsand downstream processes are considered delivery

Governance riskassessmentand clear documentation support sustainable experienceA proven track recordin a UK-regulated financial services organisation ideally within retail banking or credit developing and implementing customer-focused operational strategies or strategic analytical and strategic capability with the ability to see the bigger picture and turn insight into manipulating and interpreting varied data sets to support forecastingprioritisationand with customer-manage mentor strategy solutions and working with external systems or of customer risk and the confidence to identify assess and escalate potential concerns working in tactical or Agile delivery teams with strong oversightrigourand delivery stakeholder management and negotiation skills across operationaltechnicaland commercial…