Customer Service Advisor

Our client is a well-established organisation in the property sector, known for their commitment to providing exceptional customer services. They focus on delivering tailored solutions to meet their clients' needs.

• Deliver outstanding customer service, ensuring all queries are resolved promptly and professionally.
• Communicate effectively with customers via phone, email, and other channels.
• Maintain accurate records of customer interactions and update systems accordingly.
• Handle complaints and elevate issues when necessary to ensure customer satisfaction.
• Provide support to the wider team and contribute to process improvements.
• Assist with administrative tasks related to customer service operations.
• Ensure compliance with company policies and industry regulations.
• Proactively identify opportunities to enhance the customer experience.

A successful Customer Service Advisor should have:

• Previous experience in a customer service advisor or client-facing role, ideally within the property industry.
• Strong communication and interpersonal skills with a customer-focused approach.
• Proficiency in using computer systems and maintaining accurate records.
• Problem‑solving skills and the ability to handle challenging situations calmly.
• A proactive attitude with excellent organisational abilities.

• Competitive salary ranging from £26,000 to £30,000 GBP.
• Opportunity to work in a well‑established organisation within the property industry.
• Supportive and professional work environment.
• Potential for further career development and training.

If you are ready to take on an exciting role in Chatham and contribute to a high‑performing team, we encourage you to apply now!

Customer Service Advisor
• Chatham, England