Air Conditioning​/Refrigeration Technical Services Manager

Air Conditioning / Refrigeration Technical Services Manager

We’re looking for an experienced Senior Refrigeration or Air Conditioning Engineer who’s spent years on the road and wants to move off the tools and spend evenings  candidate will bring seniority and depth to our growing residential air conditioning installation company, taking the technical and operational ownership of every service and maintenance job.

• Call‑booking or data‑entry – handled by the admin team
• Field work – this is a back‑office technical leadership position
• Trainee role – we require full depth of experience from day one

• Career growth opportunities
• Manufacturer and industry training
• 20 days holiday plus bank holidays
• Time off over Christmas
• Pension plan
• Office‑based hours, finish at 4:30pm

£60,000 – £65,000 depending on experience
Full‑time, 40hrs per week
Start: 8:30am;
Finish: 4:30pm
Office‑based (NOT remote)

• Review Engineer job sheets and reports, and decide the required action for each.
• Diagnose faults accurately, distinguishing manufacturing defects from installation or usage issues.
• Order parts based on accurate diagnosis, not guesswork.
• Allocate and oversee work for field‑based Service Engineers, holding them accountable for quality and pace.
• Own warranty decisions both ways – confirming cover and remedy for customers, and pursuing valid claims back to suppliers for genuine manufacturing defects.
• Speak directly with customers on technical matters requiring senior expertise.
• Feed verified fault patterns to the Factory Manager when a pattern indicates a manufacturing issue.

• Serve as the go‑to expert for technical questions that the admin/booking team can’t answer.
• Support and upskill the call booking and logging team, providing depth without taking over their role.

• Work with the Commercial Director to map how service and maintenance jobs flow today.
• Identify where current processes or data entry break down and why.
• Sign off that new workflows reflect real‑world practice before they go live.

• Own technical and operational decision‑making for the service and maintenance function.
• Own the maintenance contract programme – renewals, attach rate, scheduled work.
• Set the standard for job sheet quality and fault reporting across the team.

• Accurate fault diagnosis with minimal misdiagnosis or rework.
• Field Engineers’ work meets the standard and pace this role sets.
• Warranty decisions are correct and defensible in both directions.
• New workflows signed off in phase one reflect real job flows with no go‑live surprises.

• Every job sheet reviewed and actioned within 24‑48hours of receipt.
• No customer‑facing technical query goes unanswered without follow‑up within two days.
• Genuine manufacturing defects flagged to the Factory Manager instead of being absorbed silently.

• Senior, demonstrable technical knowledge of refrigeration and air conditioning systems – non‑negotiable.
• Years of field experience – we want individuals who have earned the right to step off the road.
• Experience reviewing Engineer reports/job sheets and making accurate diagnostic and parts decisions from them.
• Comfortable explaining technical reasoning clearly to a non‑technical team.
• Ability to articulate process and workflow clearly, even without designing it yourself.
• Experience handling warranty claims, ideally both customer‑facing and with manufacturer/supplier.

• Full UK driving licence – occasional customer premises visits may be required.
• F‑Gas Category1 certification – an advantage but not essential if expired.
• Actively fit – able to deliver materials and spare parts to Service Engineers.