Relationship Manager, Capital Engagement, Member Services

Job Summary

We are seeking a Relationship Manager – Capital Engagement to join our Member Services team. This role is central to delivering a high‑quality, consistent experience for Lloyd’s capital stakeholders, including investors, members, investment managers and advisers.

• Manage and develop professional relationships with a portfolio of capital stakeholders, maintaining insight into their priorities and risks.
• Coordinate end‑to‑end responses to stakeholder queries, ensuring accuracy, timeliness, and clear communication.
• Support the onboarding of new members, investors, and capital structures by working across multiple internal teams.
• Help stakeholders navigate processes, requirements, and frameworks (including M&URs), ensuring clarity without providing advisory input.
• Capture and analyse stakeholder insight to inform engagement planning and service improvements.
• Identify and escalates risks, issues, and complaints in line with regulatory expectations.
• Contribute to management information and reporting on stakeholder trends and service performance.
• Support continuous improvement of processes, tools, and stakeholder experience.

• Strong relationship management and stakeholder engagement skills.
• Ability to coordinate across multiple teams and deliver outcomes in a matrix environment.
• Excellent communication skills, with the ability to explain complex processes clearly.
• Sound judgement and ability to manage, prioritise, and escalates issues effectively.
• Strong organisational skills with the ability to manage multiple priorities.

• Experience in relationship or stakeholder management within a regulated or complex environment.
• Understanding of financial services or insurance markets (knowledge of Lloyd’s market structure is advantageous).
• Experience coordinating complex queries or working across multiple functions.
• Familiarity with risk, governance and regulatory frameworks (including FCA expectations).
• Ability to use insight and data to identify trends and drive improvements.

Diversity and inclusion are a focus for us – Lloyd’s aim is to build a diverse, inclusive environment that reflects the global markets we work in, where everyone is treated with dignity and respect to achieve their full potential.

We offer a hybrid working model with flexible arrangements and a total reward approach that includes, among other benefits, a generous pension, healthcare, wellbeing programmes, financial support for training, a benefit allowance for flexible benefits such as gym membership or dental insurance, an employee recognition scheme and various employee discount schemes.