Assistant Housing Options Officer

We are currently recruiting for an Assistant Housing Options Officer, under the direction of the Housing Options Team Leader, the post holder will be responsible for delivering a holistic approach to finding ways of solving our customers housing need by giving housing advice, by telephone and face to face. Providing initial advice on a range of housing issues including housing options, social housing, homelessness and private sector housing issues in line with law, legislation, policy and local initiatives.

To support the Housing Options Team Leader to administer an excellent frontline service homelessness preventions and options, which meets the needs and aspirations of our customers and ensures quality standards are achieved and maintained.

To support the Housing Options Team Leader by undertaking monitoring and evaluating of service reviews, customer satisfaction, performance indicators (national and local) relevant to the housing options team.

To provide ideas and develop new initiatives with line managers and other seniors in Housing Options Offering initial advice to customers and other organisations on:

• All aspects of Housing services i.e. Housing Options, Private Sector Housing, Home Choice and Strategy and signposting clients where appropriate.
• Prevention schemes – PRS, Sanctuary, Debt Impact Funding, Mortgage Rescue, Advocacy Services, mediation, welfare benefit advice and practical assistance to access housing. Collation of evidence to support the Housing Options Officers when undertaking their enquiries regarding homelessness applications.

To provide a customer focused, pro‑active service to help residents secure their housing choices.

• Applicants must be able to demonstrate all criteria at level A which are essential for appointment to the role.
• Medway Council is not able to provide a Certificate of Sponsorship, so candidates must already possess the right to work in the UK.
• For further information, and for details of the benefits of working for Medway Council, please refer to the Medway information pack available as a download or to view online.
• Please be advised that if you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted. All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email.
• Please note, we prioritise applications from current Medway Council redeployees. We will let you know if this post is to be filled by a redeployee as, in this instance, your application will unfortunately not be taken forward.
• We reserve the right to close this vacancy at any time prior to the closing date.