Housing Options Officer

Job Overview

We are currently recruiting for a Housing Options Officer to provide specialist housing solutions casework and advice for persons with housing needs. We are seeking a Housing Options Officer to join the team at level

A. This is the entry point of the role, so you will need to be able to demonstrate the relevant knowledge, experience and skills to get you started, but you will be supported to develop in your role through induction, probation and a supportive Performance Appraisal and Career Conversation.

The person specification of a job profile is split into three levels:
Level A details the essential criteria that all applicants must be able to demonstrate through their application and interview. Level B details the developed competencies that an individual who is practised in this role would be able to demonstrate and will be a progression of knowledge, experience and skills from level

A. Level C requires the highest level of competence and applicants would need to fully meet and demonstrate all aspects of the job profile, including qualifications, knowledge, skills and experience.

• Options to prevent homelessness
• Partnership and joint working with other specialist agencies e.g. young person's joint assessments, children and adult services, voluntary housing support organisations and advocacy and mediation
• Actively support clients to relieve their homelessness by securing alternative accommodation and assessing suitability and affordability of new homes
• Homeless applications and the issuing of decisions
• Assist the Housing Options Team Leader in promoting joint working and partnerships with housing providers, including Registered Social and Private Sector landlords, to increase the availability and quality of settled accommodation
• Provide a customer focused, pro-active service to help residents secure their housing choices
• Liaise with stakeholders in a way that promotes the One Medway Council Plan and embeds our values and behaviours

Career Progression Frameworks (CPF) have been introduced for all roles at Medway Council. These frameworks provide a mechanism for employees to take ownership of their development within their post and be rewarded accordingly. The salary you will be offered will be at level

A. There will be further opportunity once in post to progress from level A to B, and B to

C.

All elements of level A listed within the person specification are essential. Applicants must be able to demonstrate all criteria at level A which are essential for appointment to the role. Medway Council is not able to provide a Certificate of Sponsorship, so candidates must already possess the right to work in the UK. Please be advised that if you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted.

All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email. Please note, we prioritise applications from current Medway Council redeployees. We will let you know if this post is to be filled by a redeployee as, in this instance, your application will unfortunately not be taken forward. We reserve the right to close this vacancy at any time prior to the closing date.

Please visit  for information on how Medway Council put good practices in place to ensure employees and job applicants who declare mental health issues receive the right level of support.