ICT Business Applications Analyst

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ICT Business Applications Analyst £41,070

Background:
What sets a great organisation apart from a good organisation is the people working for it we call them #teammhs! As part of the Business Applications Team within ICT, you'll support systems that form the end‑to‑end solutions accessed by frontline services and customers, across mhs homes, as well as line‑of‑business systems required by specific departments. You are here to contribute technical expertise, business analysis, and quality assurance across the full lifecycle of any new or existing applications with a focus on the implementation, maintenance, and support.

• Delivering 2nd line application support and collaborating across ICT for a seamless service.
• Building smart business solutions using M365 tools like Power Apps, Power Automate, SharePoint, and Dynamics.
• Working with vendors to fix issues and roll out enhancements.
• Supporting upgrades, patches, and UAT with clear, reusable test scripts.
• Helping shape and maintain data retention policies with Governance and data owners.
• Managing system admin tasks from access changes to general upkeep.
• Leading ICT input on business projects, offering technical insight and driving delivery.
• Spotting opportunities to streamline systems and improve processes.
• Exploring new tech and recommending fit‑for‑purpose solutions.
• Creating user guides and delivering training for new tools and features.
• Producing security reports and advising on access controls.
• Attending user groups, product webinars and other networking groups to share ideas and discuss best practice.

• Solid experience supporting and implementing integrated applications, with strong CRM and housing systems knowledge.
• Business Systems Analysis experience including requirements gathering, process mapping, process analysis and improvement.
• Proven ability to deliver high‑quality projects on time with a documented approach.
• Confident in communicating with non‑technical stakeholders, asking the right questions to uncover both the what and the why of business needs.
• Advanced Microsoft Office skills and familiarity with the wider M365 suite.
• A collaborative approach great with colleagues and external partners alike.
• Proactive, hands‑on, and able to juggle priorities effectively.
• A passion for continuous improvement and learning.

• Asset management and repairs experience, including experience of using systems and applications.
• Familiarity with Agile and Waterfall methodologies.xl>
  
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