CRM & Systems Coordinator

CRM & Systems Coordinator

Urban Cooling Ltd is a fast‑scaling HVAC group based in Chatham, Kent, operating four entities that install air conditioning primarily in residential and light commercial properties within the M25 and home counties.

We are looking for a systems‑minded individual to take ownership of our Zoho CRM and MRP Easy manufacturing system, ensuring data integrity across both platforms as the business scales.

Monday – Friday, 8:30 – 4:30. Full‑time, office‑based. Salary £28K – £38K depending on experience.

• Someone who needs heavy management to stay productive
• A pure helpdesk or front‑end CRM user
• Someone who treats system administration as a static maintenance task

• Career growth opportunities – the role will expand as the business scales
• World‑class training
• Team events

• Day‑to‑day administration and development of Zoho CRM across all group entities
• Owning data integrity and process discipline within MRP Easy
• Working with the marketing team to develop and expand CRM workflows and integrations
• Supporting the onboarding of new system users and maintaining process documentation
• Collaborating with the office manager on day‑to‑day operational priorities

• Zoho CRM is maintained in a clean, accurate state across all group entities within 90 days of start
• MPR Easy data integrity measurably improved within six months, with documented input processes in place
• CRM workflows and automations developed in collaboration with the marketing team, reducing manual handling across the group
• System documentation is maintained and kept current as the business scales

• Data entered accurately and consistently, first time, every time
• System issues flagged and resolved proactively, not reactively
• All workflow changes documented before implementation

• Proven experience administering a CRM platform at back‑end level – Zoho experience preferred but not essential
• Understanding of Zapier and system automations
• Demonstrable understanding of workflow logic, automations, and system integrations
• Process‑driven with high attention to detail
• Comfortable working across multiple business entities with different operational profiles
• Curious and self‑directed – the role will grow as the business grows

• Minimum two years in a CRM administration or systems coordination role
• Demonstrable experience building or managing back‑end workflows and automations
• Experience working within a multi‑entity or complex operational environment preferred

• Ability to commute to ME4 5A
• Must be eligible to work in the UK