Technical Support Consultant

About the role As a Technical Support Consultant, you’ll provide expert 2nd line support across our HRIS platform, helping resolve technical issues and deliver a seamless customer experience. This is a 2nd line technical support role for someone who loves getting to the bottom of a problem. You’ll be the expert our customers and colleagues turn to when something isn’t working in our HR information systems – investigating, diagnosing and resolving issues across the product suite.

You won’t do it alone. We work in pods: small, multi-disciplinary teams that bring Technical Support, Customer Support and Service Delivery together around a shared group of customers. You’ll sit at the heart of that pod, owning issues end to end and taking real pride in how quickly and clearly customers get the answers they need. Responsiveness and resolution times matter here – and so does looking after the people behind every ticket.

You’ll collaborate closely with Product, Development and Infrastructure teams, while building deep product expertise and supporting customers and colleagues with best-practice guidance. Why apply Team:
Be part of a collaborative, customer focused team where you can make a real impact Growth:
Build valuable experience in a growing HR tech space with exposure to modern platforms Impact:
Gain variety and development opportunities across support, projects and technical delivery

What you’ll be doing
• Investigating and resolving technical issues across our HRIS platform, within agreed SLAs.
• Owning cases from first contact to resolution, keeping customers updated every step of the way.
• Working shoulder to shoulder with your pod – Customer Support and Service Delivery – to deliver a seamless experience.
• Digging into root causes and feeding back so the same issues don’t come round again.
• Partnering with Product Development and IT Infrastructure on the trickier, more complex problems.
• Sharing your knowledge – coaching colleagues and customers, and championing improvements that make life easier for everyone.

Skills & experience What you’ll bring
• A solid background in HRIS technical support, supporting external customers or partners.
• A track record of working to SLAs with a genuine focus on responsiveness and resolution.
• Sharp diagnostic and problem-solving instincts – you enjoy untangling complex issues.
• The knack for turning technical detail into clear, plain-English answers.
• Confident communication and the ability to build trust with customers and colleagues alike.
• A collaborative, team-first attitude. Payroll knowledge? A real plus – but not essential. If you’ve got the technical support skills and the right attitude, we’ll support you to learn the rest. Benefits & culture Part of the Zellis Group, Moorepay is a team of over 500 friendly professionals across four offices in Swinton (Manchester), Sheffield, Birmingham and Kochi (India). We’re passionate about making Moorepay a fantastic place to work for every single one of our colleagues.

The average length of service at Moorepay is 12 years, which speaks for itself! To help make Moorepay such a great place to work, we focus on three things in our company culture: mental health support, maintaining a healthy work/life balance, and equal opportunities and inclusion for all. Here’s what you’ll gain if you join our team: A career packed with opportunity, in a stable and growing company.

A comprehensive programme of learning and development. Competitive base salary. 25 days annual leave, with the opportunity to buy more. You’ll even get your birthday off as well! Private medical insurance. Life assurance 4x salary. Enhanced pension with up to 8.5% employer contributions. A huge range of additional flexible benefits across financial & personal wellbeing, lifestyle & leisure.