Insurance Technician

Job Description:

Insurance Premium Technician

LOCATION:

Remote Flexible working with the opportunity for hybrid working from Chatham/London. Permanent, Full-time (37.5 hrs per week). Individual will reside in the UK and have Right to Work in the UK.

Velonetic represents the joint ventures between DXC Technology, the International Underwriting Association (IUA), and Lloyd's of London. Previously referred to as the London Market Joint Ventures, we have been operating for over 20 years in the London market (Lloyd's and Company), in both insurance and reinsurance business. Processing over £101 billion worth of premium and claims transactions today, we are building a new digital platform and services that will enable our customers to move transactions and money through the processing lifecycle with greater efficiency and speed, releasing time to drive innovation and focus on higher value activities.

Our core business services involve performing checks on insurance documents, processing premium transactions and processing claims transactions.

Are you looking to start or build your career in the insurance industry? If you're eager to learn, develop new skills, and gain valuable experience in the London Market, this could be the ideal opportunity for you. As an Insurance Premium Technician, you'll be part of a supportive team, working closely with your Team Manager and colleagues to process insurance risks accurately and efficiently.

You'll play an important role in carrying out technical checks, reviewing documentation, and helping to ensure that service standards for quality and turnaround times are consistently achieved. You don't need to know everything from day one. We'll provide full training on the insurance documentation, systems, and processes you need to succeed in the role. With ongoing support and development opportunities, you'll be able to build your insurance knowledge, grow your confidence, and develop a rewarding long-term career with us.

• Conducting technical checks on insurance documentation to ensure accuracy, identifying discrepancies or errors within the documentation, and using specific IT-based systems to support the technical process with supervision or referral where applicable.
• Liaising with customers and brokers to resolve queries and issues related to the work being processed.
• Taking ownership of your own workload to ensure agreed service levels are achieved.
• Inputting details into databases to initiate settlements and process updates.
• Completing accurate reporting associated with the work being processed.
• Supporting and contributing to innovation and process improvement projects.
• Reviewing and validating insurance documentation to ensure quality and compliance.
• Meeting agreed service levels in respect of quality, accuracy, and turnaround times.

• Strong numeracy, verbal and literacy skills
• Computer literate with working knowledge of Outlook and MS Office
• Work to a high level of accuracy with attention to detail
• Strong organisational, personal and time management skills
• Ability to work independently and as part of a team
• Excellent Customer Service skills
• Ability to demonstrate strong negotiating and influencing skills
• Positive attitude and natural curiosity to identify improvements

We offer a comprehensive range of training and career development opportunities, a structured induction programme, tailored job training as well as mentoring and support for relevant sponsored professional qualifications. We’re developing an environment where people can grow and harness their careers and skills to be the best that they can be to focus on the long term.

Here at Velonetic we…