National Operations Centre - Relief Advisor - HQ

National Operations Centre - Relief Advisor - HQ

Main Gate Rd, Chatham ME4 4TZ
, UK

Posted Tuesday 2 June 2026 at 01:00

We are seeking CCTV
Advisors to join our National Operations Centre (Control Room) team. You’ll be at the heart of our operations monitoring CCTV and alarms, dispatching mobile teams, and supporting live incidents across a wide client base. This role is ideal for those with strong attention to detail, clear communication skills, and the flexibility to work varied shifts on a zero-hours basis.

Job Title: Control Room Advisor - Relief. Internally known as NOC Advisor (Zero Hours)

Pay Rate: £14.11

Shift Pattern: Variable, including days, nights and weekends

Location: Chatham, Kent (HQ)

Role Requirements: Must have a Valid SIA CCTV Licence

• Financial support for SIA Licensing and renewals
• Company Pension Scheme
• Life Assurance benefits
• Career progression, training, and development opportunities

• Discounted gym memberships
• Savings at major retailers and travel providers
• Restaurant and supermarket vouchers
• Cinema tickets
• Access to a 24/7 Employee Assistance Programme

• Monitor multiple CCTV systems and alarms across client premises
• Respond to alerts and dispatch mobile officers as needed
• Maintain accurate logs and incident records using control room software
• Liaise with clients and internal teams professionally
• Follow strict data protection and escalation protocols
• Deliver clear and detailed handovers between shifts

• Valid SIA CCTV Licence
• Experience in a control room or security coordination role
• Strong verbal communication and written reporting skills
• Ability to remain calm, alert, and responsive during critical incidents
• Tech-savvy with basic IT knowledge (incident logging, CCTV software, emails)
• Flexible, reliable, and able to cover shifts at short notice
  
  A team player with the confidence to make independent decisions

At Ward Security, we believe in fostering an inclusive workplace where diversity is celebrated, and every individual is valued. We are committed to providing equal opportunities to all employees and applicants regardless of race, colour, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or any other characteristic protected by law. As an equal‑opportunity employer, we strive to create an environment that promotes fairness, respect, and collaboration.

We are dedicated to recruiting, hiring, training, and promoting individuals based on their qualifications, skills, and abilities. We embrace the unique perspectives and backgrounds of our team members, recognising that diversity enriches our organisation and contributes to our success.