Relationship Banker

Relationship Banker

Location:

Springfield, Illinois, in-office.

As the front-line customer ambassador for INB, the Relationship Banker is cross trained to provide a World-Class experience for customers. This position will have a thorough understanding of the customer’s transaction requirements and be able to effectively communicate all available options to them. They will educate customers about INB’s financial product options and refer or sell the appropriate products and services matching the customer’s needs.

Participate in the daily operations of the branch, which could include assisting customers with account openings, account management and other financial service needs and maintenance. They provide timely and efficient completion of customer transactions while maintaining accurate records and thorough handling of all monies assigned. Also, proactively participates in the sales/quality referral process of the branch as directed by management.

• Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
• Professionalism - Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments.
• Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.
• Relationship Building - Possess the ability to effectively listen and recognize the needs of our customers and to provide solutions.
• Supervisory Responsibilities:
  
  This job has no supervisory responsibilities.
• Education and/or Experience High school diploma or equivalent required; previous banking or teller experience or customer contact/cross-sell position preferred.
• Language Skills Requires ability to communicate effectively and clearly (both written and verbally); ability to read, write and comprehend simple instructions, short correspondence, and memos.
• Mathematical Skills Requires ability to perform basic mathematical calculations; add, subtract, multiply, and divide; ability to accurately count and process large sums of cash.
• Reasoning Ability Requires ability to use good judgement in making routine and complex decisions; must have excellent customer service skills with the ability to sell products and services; goal oriented and able to achieve individual goals as well as work as a team player to achieve departmental and/or bank goals; flexibility is necessary with the ability to adapt in an ever-changing environment.
• Computer Skills To perform this job successfully, an individual must be proficient in all Microsoft Office programs, with an ability to quickly learn other bank related programs.
• Physical Demands The employee is required to regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds.
• Work Environment The employee is required to routinely lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds.

• $19.00 hour

INB provides health, dental, vision, and life insurance benefits to all full-time employees. Coverage also is extended to eligible dependents. Active employees make premium contributions based on plan selections. Please click the link below for all benefits that are offered. URL:

ADA Disclaimer:
In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for American with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

INB, N.A. Is Committed To Equal Employment Opportunity With Respect To Recruitment, Hiring, Training, Promotion, And Other Terms And Conditions Of Employment. It Is INB's Policy To Afford Equal Opportunity To All Employees And Applicants For Employment Without Regard To Race, Creed, Color, Sex, Sexual Orientation, Age, Marital Status, National Origin, Disability, Religion, Veteran Status, Or Any Other Basis Prohibited By Law.

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