Loss Claim Resolution Specialist, Personal Property

Large Loss Claim Resolution Specialist, Personal Property

2 days ago Be among the first 25 applicants

This range is provided by Liberty Mutual Insurance. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$64,000.00/yr - $/yr

In this role, you will manage, investigate, and resolve assigned Property Contents Claims that present high exposure or more complex under limited supervision. You will inspect, compile and value inventory of damaged/lost contents associated with property claims and provide policyholders with exceptional customer service. You may assist Claims Representatives with in‑person inspection/policyholder contact where necessary, and act as technical resource for other Contents Specialists.

Training is a critical component to your success and that success starts with reliable attendance. Attendance and active engagement during training is mandatory.

Employees may apply for a new role after completing 12 months of employment in their current position.

This is a field position and the ideal candidate must reside within the territories mentioned.

• Handles a majority of large loss claims assigned under little supervision.
• Investigates, determines coverage of loss, and adjusts all elements of Property Loss claims of high severity.
• Performs full on‑site inventory inspection and scope of damages and is able to communicate such to both policyholders and vendors.
• Provides quality customer service. Provides insured with policy information to include coverage, limitations, and ability to explain settlement effectively.
• Oversees coordination of contents vendors, some of which are third‑party —including contractors, emergency repair teams, and cleaning services, negotiates service scopes and estimates, monitors performance, and ensures compliance with contract terms and safety standards.
• May be asked to perform field assist on files handled by other property departments with in‑person inspection and/or policyholder contact when needed.
• Takes initiative to stay current on personal‑property standards, market trends, and products through continuing education, seminars, and industry publications.

• Strong written and oral communication skills required.
• Good interpersonal, analytical and negotiation skills required.
• Effective negotiation skills.
• Customer service experience preferred.
• Knowledge of coverages provided within various homeowner policies.
• Ability to effectively and independently manage workload while exhibiting good judgment.
• Experience in interior design, electronics, appliances, antique‑collectibles, clothing and furniture retail preferred.
• The capabilities, skills and knowledge required is normally acquired through a Bachelor’s degree or equivalent experience.
• Ability to obtain proper licensing as required.
• Completion of advanced property training.

Pay Philosophy
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The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.

As a purpose‑driven organization, Liberty Mutual is committed to fostering an environment where employees from all backgrounds can build long and meaningful careers. Through strong relationships, comprehensive benefits and continuous learning opportunities, we seek to create an environment where employees can succeed, both professionally and personally.

At Liberty Mutual, we believe progress happens when people feel secure. By providing protection for the unexpected and delivering it with care, we help people embrace today and confidently pursue tomorrow.

We are dedicated to fostering an inclusive…