Customer Service Manager - State Farm Agent Team Member

Position Overview

Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm Insurance.

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Work with the agent to establish and meet marketing goals.

• Group Life Insurance Benefits
• Salary plus commission/bonus
• Flexible hours

• Sales experience (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred.
• Successful track record of meeting sales goals/quotas preferred.
• Interest in marketing products and services based on customer needs.
• Excellent interpersonal skills.
• Enthusiastic about the role insurance and financial products play in helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams.
• Organizational skills.
• Self‑motivated.
• Detail oriented.
• Proactive in problem solving.
• Experience in a variety of computer applications, particularly Windows.
• Pride in getting work done accurately and timely.
• Ability to work in a team environment.
• Ability to multi‑task.
• Achieve mutually agreed upon marketing goals.
• Provide timely and thorough activity reports to agent.
• Ability to assess customer needs and conduct effective interviews.
• Ability to effectively relate to a customer.

$45,000.00 - $65,000.00 per year

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.