Orthodontic Front Desk Concierge​/Scheduling Coordinator

Orthodontic Front Desk Concierge/Scheduling Coordinator

Join to apply for the Orthodontic Front Desk Concierge/Scheduling Coordinator role at Greater Chattanooga Orthodontics

• 401(k)
• 401(k) matching
• Company parties
• Dental insurance
• Employee discounts
• Free uniforms
• Health insurance
• Paid time off
• Profit sharing
• Vision insurance

At Greater Chattanooga Orthodontics, we are passionate about creating confident and providing outstanding patient care in a welcoming, family-friendly environment. We're looking for a reliable and professional Front Desk Concierge/Scheduling Coordinator to join our team and be the friendly face that greets each patient who walks through our door.

The Front Desk Concierge/Scheduling Coordinator plays a key role in the daily operations of our orthodontic practice. This person is responsible for welcoming patients, managing the schedule, handling incoming calls, verifying insurance, and supporting the team with administrative tasks — all while creating a positive first and lasting impression.

• Greet patients and visitors warmly and professionally
• Answer multi-line phones and respond to patient inquiries
• Schedule and confirm appointments using Dolphin Management Software
• Optimize the schedule to ensure smooth patient flow and clinical efficiency
• Verify orthodontic insurance coverage and assist with billing inquiries
• Collect and process payments, provide receipts, and explain financial policies
• Maintain accurate and up-to-date patient records
• Collaborate with the clinical team to ensure clear communication and smooth transitions
• Perform other front desk administrative tasks as needed

• Previous dental or orthodontic front office experience strongly required
• Fluent bilingual Spanish and English speaker is a plus
• Excellent communication and interpersonal skills
• Strong attention to detail and multitasking ability
• Professional, polished, and friendly demeanor
• Knowledge of orthodontic/dental terminology and insurance is helpful
• High school diploma or equivalent required

• Supportive, team-oriented work environment
• Opportunity to grow within an established and respected orthodontic practice
• Competitive pay and benefits
• Make a real impact on patients' lives and self-confidence

Submit your resume and a brief cover letter highlighting your experience and why you'd be a great fit at Greater Chattanooga Orthodontics. We look forward to meeting you!