Data Entry Clerk

Our client in the Chattanooga area is looking for an Enrollment and Eligibility representative for a 6 month contract to hire position. This role is onsite 5x a week.

• Bachelor's degree or equivalent experience.
• At least 1 year of data entry and account balancing experience
  .
• Strong mathematical skills and attention to detail.
• Ability to enter at least 10,000 KSPH
  .
• Typing speed of at least 30 WPM
  .
• Excellent written and verbal communication skills.
• Strong proficiency in Microsoft Office
  , with advanced proficiency in Microsoft Excel
  .
• Excellent time management skills with the ability to multitask, prioritize, and meet deadlines.
• Strong organizational, planning, problem-solving, and troubleshooting skills.
• Ability to manage complex issues while maintaining a positive, flexible, and collaborative approach.
• Dependable attendance and a commitment to supporting team goals. Responsibilities:

• Process employer payroll reports and member contributions accurately within our benefits system.
• Review and reconcile account information to ensure eligibility records are correct.
• Investigate discrepancies, resolve exceptions, and process account adjustments, refunds, and self-payments.
• Maintain accurate member, employer, and eligibility information.

• Process enrollment applications and supporting documentation.
• Assist participants by phone, email, and written correspondence with eligibility, coverage, and account-related questions.
• Set up and maintain retiree and COBRA accounts.
• Provide accurate information regarding benefits, payments, and coverage options.
• Process life insurance claims and related documentation.

• Serve as a primary contact for employers, vendors, and local unions regarding eligibility and contribution matters.
• Research and resolve reporting discrepancies and payroll-related issues.
• Collaborate with internal teams and external partners to ensure timely and accurate processing.

• Identify and resolve account or processing issues while maintaining a high level of accuracy.
• Follow established policies and procedures to ensure compliance and consistency.
• Support special projects and contribute to ongoing process improvements.

• Experience working with Taft-Hartley Trust Funds
  .
• Experience working with eligibility, benefits administration, payroll contributions, or similar participant-focused environments.