Business Support Representative - Level C

Business Support Representative - Level C

Has, maintains, and applies broad contemporary knowledge of principles, practices, procedures, and resources associated with management services functions. Administrative elements may include planning, research and analysis, interpretation of practices and procedures, and serving as liaison for coordination of management services functions. May serve as technical or project lead for assigned areas. Identifies improvement opportunities for changing procedures and technology and recommends/coordinates changes.

Provides multi-functional expertise in areas such as budget/cost accounting, business planning/performance reporting, and a variety of administrative activities including facilities and equipment management; information management, work management, procurement/materials management, events planning, and legal/contractual services. Executes and implements improvements in processes associated with assigned functional areas that support management, including (but not limited to) planning, research, analysis, reporting, and specialized administrative activities.

Organizes, plans, and devises work methods to initiate, implement, and complete projects; interprets procedures and makes or recommends actions to management. Accesses data from various sources of information including financial, operating, and administrative systems. Analyzes data, converts information for decision makers, and provides a full range of options with probabilities to support decisions. May coordinate organization/site facility and equipment inventories, service agreements, and procurement needs.

May coordinate and oversee assigned work activities of the first three job standard levels. Possesses thorough knowledge of the principles, practices, and procedures of assigned functional areas. Possesses thorough knowledge of contemporary business systems and their business applications. Possesses thorough knowledge of business unit operations and methods for process improvement. Demonstrates the ability to prepare and evaluate complex data and reports and make substantive judgments.

Demonstrates the ability to analyze, interpret, and apply appropriate procedures. Knows and uses advanced aspects of primary specialized areas in support of line organizations. Demonstrates the ability to communicate orally and in writing. Demonstrates the ability to organize and plan effectively.

Minimum Qualifications Demonstrated competence at the Administrative Professional level. Demonstrated skills in planning, organizing, researching, and evaluating business needs for assigned functional areas. Demonstrated competence in providing customer service. Experience in plant/organization systems, standards, and processes.