Control Room Operator

The Control Room Associate monitors facility systems, communicates alarms and abnormal conditions, manages operational data, and coordinates work orders and emergency calls to support continuous facility operations.

• Continuously monitor information displayed through the Facilities Monitoring System.
• Identify and communicate warnings when system parameters fall outside established specifications.
• Track, document, and manage facility operating data.
• Manage lighting and HVAC scheduling according to established requirements.
• Receive, document, prioritize, and dispatch maintenance work orders.
• Receive and appropriately escalates emergency calls.
• Communicate alarms and abnormal conditions to appropriate maintenance and management personnel.
• Maintain accurate Control Room logs and shift documentation.
• Support shift turnover by communicating outstanding alarms, work orders, and operational issues.
• Maintain professional communication with maintenance personnel and customer representatives.
• Follow established emergency response and escalation procedures.

• Certified training, or the ability to obtain training, for Siemens Apogee Building Monitoring Systems.
• Certified training, or the ability to obtain training, for Schneider/Square D lighting and power management systems.
• Demonstrated competency using Microsoft Office applications.
• Strong verbal and written communication skills.
• Ability to accurately manage multiple alarms, calls, and work orders simultaneously.
• Ability to remain calm and organized during emergency situations.

The Control Room operates continuously and requires staffing sufficient to maintain 24/7 coverage while minimizing unnecessary overtime.