Revenue Operations Mgr

At Kenco Logistics, you’re more than just a team member—you’re part of a company that values innovation, integrity, and a strong commitment to its people. As one of the leading 3PL providers in the U.S., Kenco offers a dynamic and supportive work environment where your ideas matter and your growth is a priority. With a focus on safety, sustainability, and continuous improvement, Kenco empowers employees to make a real impact in the supply chain industry while building rewarding careers.

Join a company where your contributions help move the world forward—one shipment at a time.

The Revenue Operations Manager (ROM) helps drive profitable growth by building and managing scalable processes across Marketing and Sales, from lead acquisition and management through opportunity close.

The ROM owns commercial operations processes, reporting, data quality, and CRM/Mar Tech effectiveness. This role partners across Marketing, Sales, IT, and senior leadership to improve pipeline visibility, operational efficiency, technology adoption, and commercial performance.

• Own and optimize Revenue Operations processes across Marketing and Sales, from lead acquisition through opportunity close.
• Serve as the Commercial subject matter expert and primary point of contact for Salesforce, Hub Spot, and integrated CRM/Mar Tech platforms.
• Build and maintain dashboards and reporting that measure Marketing and Sales activity, pipeline performance, effectiveness, and business impact.
• Analyze Marketing and Sales data to identify trends, generate insights, and recommend opportunities for growth and performance improvement.
• Partner with Demand Generation and Sales to optimize lead management, scoring, routing, nurture, segmentation, and conversion processes.
• Standardize, streamline, and automate Marketing and Sales processes and workflows.
• Translate business requirements into scalable CRM, Mar Tech, reporting, and automation solutions.
• Lead the Commercial deployment and adoption of new CRM capabilities, modules, and functionality, including AI-enabled solutions.
• Direct CRM development and support performed by Kenco’s IT CRM Administrator and third-party Salesforce managed services provider.
• Maintain data quality, governance, integrations, lists, and data acquisition processes across Marketing and Sales systems.
• Develop and maintain workflows, custom objects, fields, formulas, automation, and related system configurations.
• Develop training, documentation, and standards that drive effective system use and accurate data entry.
• Train Marketing and Sales users on CRM, Mar Tech, reporting, and related processes.
• Evaluate emerging technologies and applications that can improve Marketing and Sales productivity and effectiveness.
• Manage data imports, updates, and other routine CRM administration as needed.
• Troubleshoot CRM, marketing automation, email, workflow, integration, and user-access issues.
• Manage user access, permissions, authentication, record ownership, and account changes.
• Perform other applicable duties as assigned.

• Bachelor’s degree in Business, Marketing, or a related field, or equivalent professional experience.
• 6–8 years of experience in Revenue Operations, Sales Operations, Marketing Operations, CRM administration, or a related discipline.
• Salesforce Certified Administrator certification required.
• Strong Salesforce administration experience and proficiency with marketing automation platforms, preferably Hub Spot.
• Strong understanding of full-funnel Marketing and Sales processes, including leads, accounts, contacts, campaigns, opportunities, and pipeline.
• Demonstrated ability to analyze commercial data, build meaningful reporting, identify trends, and translate insights into actionable…