Senior Digital Designer

Design That Makes Care Feel Clear

Join our Design team, where creativity meets purpose. At the heart of our not-for-profit mission lies a commitment to our 3.4 million members – and we’re looking for a Senior Digital Designer to help bring that mission to life through meaningful, accessible and engaging communications.

As a key member of the Design team, you’ll use your skills to push boundaries and create meaningful digital experiences, accessible visual communications and multi‑platform assets that build trust and clarity. With at least 4 years of professional design experience, you’ll collaborate across departments to ensure our work represents the highest standards of design. If you’re ready to combine creativity with purpose, we want to hear from you.

Note: Sponsorship is not available for this role.

• Champion an innovation mind‑set and a variety of innovation approaches (e.g., human-centered design thinking, design sprinting, lean development, AI‑based tools) to design, develop, prototype and test innovative products and services.
• Concept digital projects of a moderate level of complexity and across multiple formats. Rapidly iterate, delivering wireframes and prototypes to bring ideas to life. Prepare digital assets for proper hand‑off to developers.
• Under the leadership of a Digital Art Director, support project execution from start to finish with a clear understanding of strategy, project objectives, UX standards, timelines and budget.
• Document member insights and pain points to inform development of design concepts.
• Build member experience journey maps and service maps, and coordinate experience improvement documentation.
• Ability to contribute to the development of omni‑channel materials, including print materials and package print materials for print production, if needed.

• Bachelor’s Degree in Design, UX, Communications, Marketing, or a related field or equivalent, relevant work experience required. Equivalent experience is defined as 4 years of professional work experience in a corporate environment.

• 4 years – Experience with digital and/or experience design, creative prototyping, strategy consulting, marketing, or related consumer‑focused function required.

• Strong design skills, meticulous attention to details and the ability to think strategically to create multiple solutions addressing the needs of our members.
• High level of proficiency in Figma with strong knowledge of digital development processes.
• Proficient in Adobe CC with emphasis on Photoshop, Illustrator and InDesign, with knowledge of printing processes.
• Natural curiosity with a passion for problem solving and delivering results.
• Excellent communication, interpersonal and presentation skills with strong attention to detail.
• Demonstrated ability to support multiple projects and priorities.
• Ability to support qualitative, quantitative, and secondary research insights and strategies.
• Ability to work independently under general supervision and collaboratively as part of a team in a fast‑paced environment.

BCBST will recruit, hire, train and promote individuals in all job classifications without regard to race, religion, color, age, sex, national origin, citizenship, pregnancy, veteran status, sexual orientation, physical or mental disability, gender identity, or any other characteristic protected by applicable law.

Further information regarding BCBST's EEO Policies/Notices may be found by reviewing the following page:

BCBST's EEO Policies/Notices

Blue Cross Blue Shield of Tennessee is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Blue Cross Blue Shield of Tennessee via‑email, the Internet or any other method without a valid, written Direct Placement Agreement in place for this position from Blue Cross Blue Shield of Tennessee HR/Talent Acquisition will not be considered.

No fee will be paid in the event the applicant is hired by Blue Cross Blue Shield of Tennessee as a result of the referral or through other means.