Customer Support Representative

Join to apply for the Customer Support Representative role at Bramco Inc..

• Develop & Maintain excellent customer relationships, i.e.:
  External, Internal.
  • Develop and maintain relationships with the proper customer personnel.
  • Coordinate communications between PECO, Customer and Manufacturers and ensure total customer satisfaction.
  • Take ownership of customer issues and follow-up through closure of issues.
  • Ensure that all Customers within assigned territory are familiar with available PECO products and services.
• Perform Machine / Component inspections at regular intervals.
  • Visit Customer jobsites to observe, inspect machines and record information into computer database.
  • Be familiar with Customer machines & applications.
  • Keep customers advised of their machine’s condition by utilizing computer based tracking tools.
  • Utilize existing software programs (such as CRM) to create and maintain customer and machines data.
  • Machine files are to reflect make, model, serial number, SMU, etc.
  • Customer files are to reflect address, contact names, phones, etc.
  • Call files are to reflect date, contact name, subject discussed, opportunities, etc.
  • Market PECO Product Support Programs, Service & Parts.
• Generate maintenance and repair quotes and present to customers.
  • Present & promote PSPs endorsed by PECO which are conducive to enhancing its core products satisfaction and confidence.
  • Work in conjunction with machine sales to offer PSPs at point of sale.
  • Develop / Attend / participate in PSP events and promotions.
• Perform Machine Deliveries/ Walk-arounds and Operator Training.
  • Perform new machine deliveries.
  • Perform machine walk-around and familiarization with owner / operator.
  • Perform machine operation training.
  • Perform warranty due diligence, explanation and documentation.
  • Perform manufacture post-delivery machine inspections.

• Relative 2 yr. College Degree or Technical/Diesel College Graduate or relative Military Training Program minimum. 4 yr. College Degree preferred.
• Mid
  - Level Computer experience (MS Office, Lotus Notes, DOS, etc.)
• 2+ Yrs. College & 5+ yrs. utility/const/mining equipment industry experience or 10+ yrs. utility/const./mining equipment industry experience.
• Prior industry repair/maintenance shop management experience preferred.
• Positive personality, team player, problem solver, self-starter, outstanding integrity, superior communicator.
• Able to travel overnight periodically for product training or company related business.
• Must pass background check, employment physical and drug screen.

• Seniority level:
  Mid-Senior level
• Employment type:
  
  Full-time
• Job function:
  Other
• Industries:
  Machinery Manufacturing

Location:

Chattanooga, TN