Client Support Representative

Client Support Representative page is loaded## Client Support Representative locations:
MCA TN - Chattanooga time type:
Full time posted on:
Posted Yesterday job requisition :
JR0495
** We believe talent deserves a human touch. Your application will be read by an actual person who’s excited to discover the real you.
** At MCA, we are seeking a Customer Support Representative (in other companies this person could hold the title of Client Support Specialist, Customer Care Representative, or Service Coordinator), who will coordinate service for their designated accounts and ensure that all aspects are handled efficiently and effectively with superior levels of customer service.
In this role, you will work cross-functionally with multiple departments including technicians, warehouse personnel, inventory, and sales to ensure that all customer service issues are addressed.
To be successful in this role, you must be highly organized, collaborative, and customer-centric with strong communication and process management skills.
** Responsibilities-**  - Maintain excellent customer service responsiveness in all areas and ensure follow through.  - Actively support customer service team to ensure all tasks are handled promptly.  - Ensure that customers are contacted within service level expectations.  - Make sure all SLA’s are met or exceeded for contracted customers.  - Constantly look at ways to improve processes to provide the highest level of customer satisfaction.  

- Ensure that all old calls are followed up on and processed timely.  - Make certain information is clearly communicated to technicians through the ticketing system.  - Validate the warehouse is processing all shipments in a given day and that they have all the information correct to handle service calls correctly.  - Communicate with Director of Customer Support and other departments any pertinent information to their accounts to keep them involved when needed in service-related issues.  

- Process all assigned account invoices and ensure that calls are closed/billed correctly.  - Develop relationships with customers and follow through on all issues until resolved to complete satisfaction.
** Preferred

Skills & Qualifications -**  - Effective Planning, Organization, Documentation, and Communication Skills  - Ability to use a personal computer and proficient in various software packages including all Microsoft Office Products & Adobe  - Strong Written and Verbal Communication Skills  - Willingness to accept ownership and be held accountable  - Must be a team player and be able to provide direction and support to other team members  - Establish priorities, work independently, and proceed with objectives with little supervision.  

- Handle and resolve recurring problems  - Bachelor’s Degree preferred or equivalent work experience
** Compensation:
** The compensation is expected to start at $35,000 - 40,000. Our offer will be determined by multiple factors including candidate experience and expertise and may vary from the amount listed above.
** Benefits:
*** Medical* Vision
* Dental* 401(k) matching
* PTO allotment
*
* Who We are:

** At New Charter, we’re building a caliber of business the IT industry hasn’t yet seen. We are Serving small-to-medium sized businesses in 10+ industries across North America, and we deliver best-in-class technology solutions to propel our clients into the digital world.

At New Charter Technologies, we’re investing in our people – through growth and learning initiatives, employee benefits, company innovation, and more. We are constantly seeking a diverse candidate backgrounds and perspectives to amplify inclusive hiring practices for each job opening. Our partner companies have career paths for many different role types, whether you want to be deeply technical or whiteboarding with clients, and we are committed to developing fulfilling career paths for all contributors at New Charter Technologies.

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