Staffing Assistant; RPO Specialist

Flexible Staffing Assistant (RPO Specialist)

We are looking for customer service oriented people to work in our offices and staff hiring events throughout the country. If you're bilingual, that's a plus!

This is a variable-schedule position, working when we hold hiring events. Availability of hours will vary week-to-week and will most likely be less than 40-hours per week. Please ask your recruiter for more details!

• Manage the candidate experience, whether they are being interviewed, hired, or considered for the job. Provide excellent customer service to all applicants - ensuring they feel welcomed and valued throughout the process.
• Share pertinent information with applicants including information regarding client roles available, policies, expectations, and requirements
• Ensure that all client hiring processes are complete and in compliance per client guidelines; include applicable interview process, administering oral drug tests, collecting information such as  education, and completing an I-9 to verify work authorization
• Verify that each applicant knows all of the necessary details for their assignment and has the opportunity to have any and all questions answered prior to leaving the recruitment location

• Perform all required data entry in our client systems playing close attention to detail in a high-volume environment
• Work effectively across a variety of communication channels: in-person, phone, email, live chat, social media, etc. with a strong focus on customer satisfaction and respect.
• Delight candidates during every service interaction.
• Other job functions as business demands
• This is a temporary and variable-schedule position, working when we hold hiring events. Availability of hours will vary week-to-week. Duration of assignment will be based on business needs.

• 2+ years customer service experience in retail, recruiting or the hospitality industry is required
• High school diploma or GED is required
• Heavy focus on following standard work and quality control with all processes
• High-level comfort using online software, webcams and scanners
• Focus on customer service ensuring a positive experience at all times
• Ability to stay calm when under pressure or dealing with challenging situations
• Excellent written and verbal communication skills, ability to speak professionally with candidates, staff, and clients. (Bi-lingual skills a plus)
• Ability to work extended hours and/or Saturday/Sunday to meet business needs is required
• In person attendance and the ability to work overtime as needed is required. This role cannot work remotely.