Technical Support Specialist

SUMMARY

Technical Support Specialists regularly diagnose and, with the aid of on-site technicians, remotely remedy equipment performance issues and failures to bring equipment back into specification under the direction of the Product Support / Service Management. The Technical Support Specialist will also work cross-functionally within Astec to assist with problem recognition and resolution, product improvements, technical documentation, and process improvements..

• Provide technical support of certain Astec equipment as part of the 24/7 Astec Technical Assistance Center (ATAC)
• Diagnose and resolve complex technical issues remotely leveraging reference materials, software applications, and tools to promote maximum uptime for the customer
• Occasional travel to dealer or customer location for diagnostics and dealer assistance
• Work cross-departmentally to develop and publish bulletins / technical articles to address common issues with diagnostics, repair, and maintenance.
• Maintains positive and professional attitude with customers, co-workers.
• Clearly documents technical details in case management system.
• Work closely with the functional leadership, Product Support Managers, and office support staff to ensure accurate reports, and associated billing.

• High school diploma is required; college degree is a plus
• Minimum 0-2 years’ experience in construction, manufacturing, or related fields
• Prefer experience in the Aggregates, Road Construction, HMA, Concrete, or Combustion Industries
• Knowledge of electrical and electronic circuits
• Ability to read and understand mechanical, electrical, and electronics blueprints and designs.
• Knowledge of circuitry, pneumatic, hydraulic, and applicable power transmission equipment
• Willingness and ability to occasionally travel domestically and internationally.
• Excellent communication skills, both oral and written
• Basic arithmetic skills, computer skills (Microsoft Office)
• Capable to manage conflict and resolve issues most positively for all parties concerned.

Employees that become part of Astec embody the values below throughout their work.

• Continuous devotion to meeting the needs of our customers
• Honesty and integrity in all aspects of business
• Respect for all individuals
• Preserving entrepreneurial spirit and innovation
• Safety, quality and productivity as means to ensure success

% of travel, regional, international

Shop manufacturing environment exposures include exposure to moving mechanical parts, machinery, tools and equipment, vibration, fumes or airborne particles, motorized vehicles, welding and machining operations, outside weather conditions and exposure to the risk of electric shock. The employee may occasionally be exposed to varying levels of dirt, dust, toxic or caustic chemicals, very warm and/or very chilly temperatures. The noise level in the shop can be very loud at times consistent with an industrial assembly facility and may require hearing protection.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

As an Equal Opportunity Employer, Astec does not discriminate on the basis of race, creed, color, religion, gender (sex), sexual orientation, gender identity, marital status, national origin, ancestry, age, disability, citizenship status, a person’s veteran status or any other characteristic protected by law or executive order.