Floating Universal Banker

At Millennium Bank, we believe banking is about more than transactions—it’s about relationships. Founded on a personalized, community-focused approach to banking, we are proud to serve businesses, families, and communities across Tennessee, Florida, and Georgia. Our team takes the time to understand our customers and provide thoughtful financial solutions that help them succeed.

We are seeking a Universal Banker to provide exceptional customer service while supporting both the teller line and platform functions of the branch. This position handles a variety of everyday banking transactions, assists customers with their account needs, opens new accounts, and identifies opportunities to connect customers with products and services that may benefit them.

The Universal Banker is an important part of the branch team and provides flexible coverage across branch functions while maintaining accuracy, professionalism, and compliance with Bank policies and regulations.

• Provide friendly, professional, and efficient service to new and existing customers.
• Process a variety of routine banking transactions, including deposits, withdrawals, check cashing, transfers, loan payments, payoffs, cashier's checks, cash advances, and other account transactions.
• Process ATM, night deposit, mail deposit, term deposit, and retirement savings transactions as applicable.
• Assist customers with debit card orders and maintenance.
• Answer routine customer questions regarding account balances, histories, interest rates, service charges, and other banking services while maintaining customer privacy and meeting disclosure requirements.
• Identify and appropriately escalte complex customer concerns, complaints, or special requests.

• Open and maintain consumer and business deposit accounts, including checking, savings, and money market accounts.
• Develop a strong understanding of Millennium Bank's products and services to identify customer needs and provide appropriate solutions.
• Recognize cross-selling and referral opportunities and connect customers with the appropriate banking professional.
• Participate in sales, service, and product training to stay knowledgeable about Bank offerings.
• Build positive customer relationships that contribute to customer retention and overall branch growth.

• Accurately process and balance cash transactions while maintaining appropriate cash levels and reporting discrepancies to the appropriate supervisor.
• Buy, sell, and obtain currency from the vault as needed while following established cash limits and procedures.
• Balance and maintain the ATM as assigned.
• Process customer transactions accurately and efficiently while exercising sound judgment when evaluating potential loss, fraud, or other risk.
• Maintain accurate records and follow established operational, security, and internal control procedures.

• Follow all Bank policies, procedures, security requirements, and applicable federal and state regulations.
• Maintain working knowledge of applicable banking regulations, including BSA, CRA, Regulation E, Regulation CC, and consumer privacy requirements.
• Obtain appropriate approvals and authorizations when required.
• Participate in cross-training and support other branch functions as needed to provide consistent branch coverage.
• Work collaboratively with branch management and other team members to support branch goals and provide a positive customer experience.
• Perform other duties as assigned.
• Company-Paid Life & AD&D Insurance
• Company-Paid Short-Term & Long-Term Disability
• 401(k) with Employer Matching
• Employee Assistance Program (EAP)
• Generous Paid…