Revenue Cycle Director - Physician Services

Job Summary

Under the direction of the VP Revenue Cycle, the Director of Physician Services Revenue Cycle plans, organizes, directs, monitors and reports on the operations of the Outsourced Physician Billing Vendor Partner (OPBVP). Responsibilities include monitoring and directing all facets of the physician revenue cycle to include managing and oversight of the OPBVP. S/he will work closely with both the Directorial personnel of the OVP and practice leadership to develop a seamless revenue cycle.

S/he will develop reports monthly that identify performance outcomes of the outsourced physician billing vendor partner to the VP Revenue Cycle. Responsible for establishing the Executive Physician Revenue Cycle Committee. Facilitating and presenting the OPBVP's key indicators and outcomes to the Executive Physician Revenue Cycle Committee on a monthly basis.

• Oversee the daily operations of Physicians Billing Services across Erlanger Health System.
• Supervise and manage the outsourced billing company, ensuring compliance with regulations and billing policies.
• Monitor OPBVP and practice work queues; identify trends and communicate back to staff to eliminate billing errors and delays.
• Track and report on billing submissions, cash collections, and accounts receivable metrics, maintaining best practice standards.
• Analyze denials and unfavourable findings via statistical and financial data, implementing action plans to address trends.
• Develop and monitor key financial and operational performance ratios, benchmarking against national standards such as MGMA.
• Lead and present monthly performance reports to the VP Revenue Cycle and Executive Physician Revenue Cycle Committee.
• Collaborate with senior leadership (patient access, CBO, practice directors, etc.) to continuously improve revenue cycle processes.

• Required: Bachelor's Degree; consideration for Associate's Degree with additional medical billing or practice management certification and at least 5 years prior experience in healthcare with physician practice experience.
• Preferred: Bachelor’s Degree in Business, Finance or Accounting.

• Required: Minimum of five years of business management, preferably in a healthcare setting/clinical practice revenue cycle management.
• Experience managing multiple projects and staff in a fast‑paced, complex environment.
• Demonstrable knowledge of office applications (Word, Excel, e‑mail).
• Excellent communication, presentation and process workflow skills.
• Ability to work within EChart (Epic) system related to all revenue cycle responsibilities/tasks, including work queues.
• Ability to collect, analyze, and apply data to develop short and long‑term practice goals to maximize the revenue cycle.

• Practice management and revenue cycle experience in a healthcare network with responsibility and oversight for multiple practice locations.