Massage Therapist

Massage Therapist

Our Culture:

We are a highly entrepreneurial company limited only by our imagination. Diversity and teamwork are major aspects of our culture. Our property associates are a highly team-focused group bringing out the uniqueness of each associate to provide great products and services. Success comes to those who continuously seek opportunities to learn and pass on new knowledge. We always strive to be better, never bored, and never complacent.

Our teams thrive on hard work, inclusivity, and producing outstanding experiences. We endeavor to make our fellow associates feel comfortable and entrepreneurial so that they can engage unhindered. Finally, giving back to the community is also vital to our culture. Our properties live by the philosophy that they are an important part of their communities and look for ways to partner in the local community to make a difference.

Job Description:

The Massage Therapist will provide consistent professional massage and body treatments in accordance with spa protocols and accepted certification practices. The person in this position must be able to roll their sleeves up and assist our teams when needed, living our “ONE TEAM. ONE VISION.” philosophy. This person must also provide innovative ways that align with our mission to be the best, most respected hotel company in America.

The job is simple:

• Be a role model to all Associates on our team by displaying our Vision Values in all aspects of operations through internal and external service.
• Have a critical eye toward all products, services, and operational culture is in line with company standards.
• Provide personalized service to every individual you encounter.
• Learn as much as you can by completing all training.
• Enhance the member experience with positive interactions, acting as the face of the club to all members and guests, greeting them as they come and go.
• Ensure an environment in which high standards of comfort, service, and quality exist for our guests.
• Be on time for your shift, prompt with each appointment and perform services within the appropriate time allotted for the service.
• Receive guests on time for their service in a courteous, professional and polite manner.
• Provide consistent professional massage and body treatments in accordance with spa protocols and accepted certification practices.
• Properly open and close each shift according to Standard Operating Procedures and Spa protocols.
• Properly care for equipment, using proper sanitation and use proper amounts of product to assist with cost controls.
• Provide accurate and detailed descriptions of spa treatments, packages, services, treatment contraindications, facility features and hours of operation.
• Have complete knowledge and understanding of all services and products offered.
• Perform prep work, properly clean and restock room as required.
• Actively promote the spa, treatments, services, sessions, and retail, as well as programs, promotions and/or discounts available in the Spa or on property.
• Respond promptly to guest requests, complaints or inquiries professionally, courteously and promptly reporting to a supervisor if needed.
• Maintain a clean, safe, fully stocked and well-organized work area.
• Assist in all areas of the spa operation, including locker room and fitness center as needed, as requested by management.
• Ensures teamwork and enhances cooperation between all departments.
• Remember, that nothing is more important than safety and security, so you will do checks and work with the property engineering team and your local vendors to ensure all items are in proper working order and excellent condition.
• Keep confidential the business functions of the company including, but not limited to, financial status, customer/guest information, employee issues, etc.
• Perform any other duties as requested by leadership to aid in better operation of the property and service to the guests.

Necessary Skills:

• Extensive, previous experience as a Massage Therapist at a quality location.
• Can multi-task and meet…