Patient Access Specialist, CH Registration, w. rotating weekends

Patient Access Specialist, CH Registration (7a-7p with rotating weekends)

Location:

Erlanger, Chattanooga, TN

The Patient Access Specialist I is an entry‑level position responsible for the accurate and efficient admission, registration, bed placement, and financial analysis of all patients upon arrival to the healthcare system, including initiation of activities necessary to comply with managed care contracts and CMS regulations. The role responds professionally to patient information inquiries, greets patients on arrival, reviews past account balances, notifies patients of their financial responsibility, and collects these balances.

The specialist supports pre‑collections goals defined by revenue cycle management, coordinates with financial counseling services for accounts with insufficient coverage, and facilitates applications for State Agency or Charity assistance. They have a comprehensive understanding of the healthcare system patient access policy and procedures and enforce established requirements and processes.

• Register and activate scheduled, walk‑in, walk‑in add‑on, and emergency room patients by gathering demographic, financial, and pertinent information.
• Verify insurance eligibility and benefits for scheduled outpatient and inpatient patients.
• Validate pre‑certification.
• Compute patient liability at the point of registration.
• Communicate and collect patient financial liabilities.
• Review prior bad debts and request payment of outstanding prior bad debt.
• Alert Financial Advocates of accounts with financial clearance issues.
• Document patient liability and financial clearance status to ensure timely processing at the point of service.
• Demonstrate excellent verbal and customer‑service skills to patients, physicians, and visitors.

• Maintain confidentiality and appropriate presentation of self, exhibiting empathy and professionalism.
• Strong organizational skills, ability to multitask, and work in a fast‑paced environment.
• Commitment to teamwork and ability to work closely in a clinical setting with moderate physical demands.
• Excellent computer skills and proficiency with portable computers.

• High School Diploma or equivalent

• Graduate of Medical Secretary Program

• Demonstrated ability to read, write, and perform arithmetic including fractions and decimals.
• Strong computer skills, excellent customer service skills, interpersonal communication, and telephone etiquette.
• Ability to multitask and manage high volumes.
• Experience with computer, fax machine, copier, multiline telephone.

• Knowledge of basic registration and third‑party payer processes.
• Prior work experience in a physician front office, insurance/healthcare call center, or related environment.
• Medical terminology and basic knowledge of CPT and ICD‑10 coding, insurance coding, and billing.

• Certified Healthcare Access Associate from NAHAM (preferred)

Regular

Entry level

Full‑time

Health Care Provider

Hospitals and Health Care