IT MANAGER

Overview

The Information Technology (IT) Manager ensures reliable delivery of IT services—spanning networks, end-user computing, mobility, collaboration, identity and access, business applications, data and analytics, cloud platforms, and field technologies—in compliance with security standards and governance established by Quanta Headquarters IT and Sherman + Reilly (S+R). They will help define and lead the execution of an IT strategy that includes Artificial Intelligence (AI) adoption, advancing the company's business strategy while aligning with Quanta's IT standards and strategic guidance.

The IT Manager works with business stakeholders to understand requirements and advise on IT, Operational Technology (OT), and AI solutions that directly address business challenges through off-the-shelf products, custom development, or AI-enabled automation. They develop strategic direction with Management Team input on applications, system and data integration, workstation and mobility standards, and network infrastructure deployments. This role involves localizing IT controls as needed and enforcing additional controls and policies based on contractual or regulatory requirements.

The Manager assists in integrating the business into the Headquarters IT environment, develops and enforces procedures for application support and IT operations (network and service desk), and functions as the point of contact for all audit requests from corporate and external auditors. They supervise junior staff and external consultants to ensure timeline and deliverable requirements are met.

The ideal candidate demonstrates the ability to work at all levels of the organization to meet business needs while fostering a culture of ownership, collaboration, and creativity. They mentor and develop the IT team to effectively manage the environment and mitigate risks.

• Responsible for all areas of the IT department, including applications support, infrastructure, security, networking, and audit compliance.

• Develop partnerships with S+R leadership and key business stakeholders to create an IT strategy and roadmap aligned with S+R s business objectives and cost targets.
• Engage with finance, operations, engineering, manufacturing leaders, and other key departments to gather and discuss requirements, specifications, costs, and timelines.
• Design and steward technology choices and enterprise architecture to balance business needs with total cost of ownership.

• Ensure administration, service desk, network operations, and business applications are efficiently managed.
• Provide direct end-user support (Tier 1-2), including device setup, password resets, application troubleshooting, and VPN/MFA issues.
• Develop, organize, and maintain an Information Technology Service Management (ITSM) framework for S+R.
• Plan, organize, direct, control, and evaluate IT department operations to ensure the department is structured and operating efficiently to support business needs.
• Lead the team to triage and restore service across end-user, mobile, network, and server platforms when needed, following runbooks, meeting incident SLAs, and escalating to vendors as required.
• Provide orientation to new users of existing technology.
• Maintain current and accurate inventory of technology hardware, software, and resources.
• Troubleshoot all technology issues and maintain logs of required repairs and maintenance.
• Install workstations, connect and set up hardware, load required software, and provide network accounts and passwords as needed.
• Oversee and determine time frames for major IT projects, including system updates, upgrades, migrations, and outages.
• Provide orientation and training to new users and offer individual training and support upon request.

• Provide local technical support for connectivity of systems, network requirements, VoIP, and other shared services, coordinating with Headquarters IT as needed.
• Advise business leaders on solution options and timing in alignment with…