Information Technology Help Desk

Join to apply for the Information Technology Help Desk role at Reliance Partners

We are seeking a highly skilled and customer-focused Software and Application Help Desk Technician to join our dynamic IT support team. In this role, you will be responsible for providing technical assistance and support to users regarding software applications, systems, and related technologies. Your primary objective will be to ensure timely and effective problem resolution to enhance user productivity and overall satisfaction throughout the organization.

• Respond to user inquiries, diagnose and resolve software and application-related issues through channels such as phone, email, or in-person interactions.
• Guide users through solutions, document the resolution process, and collaborate with other team members or subject matter experts for complex issues.
• Escalate unresolved problems to the appropriate team while maintaining ownership until resolution.
• Conduct training sessions and create clear, user-friendly documentation to help employees understand and use software applications.
• Identify areas for user education to improve overall efficiency; contribute to maintaining the internal knowledge base with troubleshooting guides, FAQs, and best practices.
• Support installation, updating, and upgrading of software on user devices; help configure and customize applications to meet user requirements.
• Collaborate with system administrators and developers to ensure seamless integration and compatibility of software solutions.
• Log and track service requests through the internal ticketing system; analyze patterns to proactively address common problems and contribute to long-term solutions.
• Stay up to date with new technologies, software developments, and best practices; participate in team meetings, knowledge-sharing sessions, and training programs.
• Recommend and help implement improvements that enhance the efficiency of help desk operations.

• Bachelor's degree in computer science, information technology, or a related field preferred; equivalent experience will be considered.
• Prior experience in a technical support or help desk role required; comfortable troubleshooting software, operating systems, and network-related issues.
• Strong working knowledge of Windows OS, Office 365, Microsoft Azure, and common business applications; familiarity with remote support tools and ticketing systems.
• Excellent communication and customer service skills, able to explain technical information to non-technical users.
• Strong problem-solving, analytical thinking, and ability to work independently in a fast-paced environment.
• Industry certifications such as CompTIA A+ or Microsoft Certified Professional are considered a plus.

• Collaborative startup-style environment with flat hierarchies and quick decision-making.
• Competitive salary and generous benefits package including health, dental, vision, and employer-paid life insurance.
• 401(k) plan with company matching; professional training and career development programs; gym membership discounts.

Reliance Partners, LLC is committed to fostering a diverse and inclusive workplace. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Reliance Partners was named one of the Best Workplaces in Financial Services & Insurance by FORTUNE and Great Place to Work, and we are headquartered in Chattanooga.

• Entry level

• Full-time

• Information Technology
• Industries:
  Insurance

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