Claims Specialist

Investigates, evaluates and resolves trucking claims involving Bodily Injury, Property Damage, and Cargo. Claims range from minor to moderate with severe claims assigned on a case‑by‑case basis. Investigates and evaluates liability and damages for the purposes of an optimal claim outcome. Promptly resolves and negotiates fair, cost effective, consistent and expedited settlements.

• Investigates, evaluates and resolves trucking claims involving Bodily Injury, Property Damage, and Cargo.
• Handles claims with minor to moderate injuries/damages, with the occasional severe claim, assigned on a case‑by‑case basis.
• Serves as primary contact for internal and external communications with claimants, drivers, customers, and other parties to the claim.
• Ensures that the claim file is documented accurately and timely
• Completes investigation and action plan timely and follows up on such as subsequent information is received.
• Completes evaluation and reserving timely and follows up on such as subsequent information is received.
• Follows a proactive resolution mind set and suit avoidance while ensuring optimal claim outcomes while mitigating the need for pre litigation expense, if possible.
• Responsible for litigation and the hiring of counsel, including managing counsel and the litigation plan and budget.
• Responsible for attending peer reviews, suit round tables and pre‑mediation and pre‑trial meetings per best practice requirements.
• Completes resolution strategy and negotiation strategy to assist in the resolution of the claim.
• Ensures that the resolution is for the optimal claim outcome and is fair, cost effective, consistent and expedited whether it is a settlement, subrogation or a denial.
• Travels periodically for mediations, deposition and/or trials.
• Travels periodically for binder presentations and/or meeting with claimant and/or their families.
• Uses a diary system to prompt activity for action planning.
• Ensures that claims are paid timely and accurately.
• Follows Claim Best Practices.
• Serves as on‑call as needed.

• Strong knowledge of State and Federal Rules of Civil Procedure required.
• Understanding of the Federal Motor Carrier Safety Regulations a plus.
• Ability and desire to work with limited direction and multi‑task in a fast‑paced and “team first” environment.
• Ability to work with and in between multiple levels of internal infrastructure.
• Excellent written and verbal communication skills, including but not limited to, proper business writing techniques and a strong command of the English language with punctuation and grammatical aptitude.
• Practical experience with Windows XP, Microsoft Office Products required (advanced knowledge of Outlook, Excel, and PowerPoint required). Basic knowledge of Office 365, Zoom, A/S 400 environment and risk management information systems (RMIS) such as CS Stars preferred.
• Good understanding of insurance and medical terminology required.
• Proven research and investigative skills.
• Demonstrated problem‑solving and decision‑making skills.
• Proven analytical abilities to review and analyze data.
• Must be a self‑motivating, results‑driven individual, who is comfortable with change.

• Bachelor’s Degree preferred.
• 5–10 years of experience handling bodily injury and property damage claims preferred.

We believe in rewarding excellence. Our total compensation approach balances market‑driven salary ranges with individual performance, experience, and tenure—ensuring your compensation is fair, motivating, and aligned with your growth.

• Pay Range: $56,147.00-$88,833.00
• Pay Grade: 9
• 401(k) Match: Build your future with our generous company match.
• Serious Health Condition Pay: Financial protection when it matters most.

Your well‑being is our priority. Our full health benefits package is designed to support every aspect of your health—from preventive care to peace of mind:

• Medical, Dental & Vision Insurance
• Telemedicine Access
• Company‑Paid Short & Long‑Term Disability Coverage
• Health Savings Account (HSA)
• Company‑Paid Life Insurance

We believe rest fuels results. Our time‑off benefits help you…