Claims Adjuster

Join to apply for the Claims Adjuster role at Combined, a Chubb Company

Combined Insurance, A Chubb Company, is seeking a Claim Adjuster to join our fast‑paced, high‑energy, growing company. We are proud of our tradition of success in the insurance industry of nearly 100 years. Come join our team of hard‑working, talented professionals!

The Claims Adjuster is responsible for contacting claimants and/or service providers to request information needed to process claims – includes written correspondence and phone calls. They will evaluate claims based on documentation received, including responses from claimants and providers. The role requires handling multiple priorities simultaneously, being self‑directed, and meeting service level expectations. The adjuster must demonstrate customer centricity by performing actions with empathy and expertise.

• Efficiently and accurately adjudicate claims in accordance with policy terms, established guidelines, and regulations.
• Conduct eligibility claim review by evaluating claim submission and comparing to policy benefits.
• Request additional information from policyholders, providers, and others as necessary to finalize claims.
• Actively manage inventory and ongoing claim adjudication.
• Effectively communicate with customers using empathy and professionalism via phone and written correspondence.
• Interface with policyholders and agents answering a variety of questions through different service channels.
• Develop a broad understanding of our products and systems.
• Meet department standards for time, service, and quality.
• Navigate system applications confidently to find information and respond to customer needs in a timely manner.
• Collaborate with other team members and leadership to ensure effective customer service.
• Engage in continuous improvement initiatives and identify process and efficiency enhancements.
• Participate in required training.
• Perform other duties as assigned.

• Problem Solving
  :
  Takes an organized and logical approach to thinking through problems and complex issues, simplifying complexity and identifying root causes.
• Continuous Learning
  :
  Demonstrates a desire and capacity to expand expertise, acquire new skills, and grow professionally.
• Initiative
  :
  Willingly goes beyond expectations, meets objectives on time with minimal supervision, and seizes opportunities to make a difference.
• Adaptability
  :
  Redirects personal efforts in response to changing circumstances and effectively prioritizes competing demands.
• Results Orientation
  :
  Executes plans, drives for results, and takes accountability for outcomes.
• Values Orientation
  :
  Upholds and models Chubb values, acts ethically, and maintains high professional integrity.

• Exceptional written and verbal communication skills
• Quality and customer‑centric orientation
• Excellent organizational skills
• Ability to multi‑task in a fast‑paced environment with attention to detail and prioritize tasks
• Analytical skills and good decision‑making skills
• Proficient in MS Office – Outlook, Word and Excel
• Navigation between systems and use of technology is important
• Insurance/claims experience
• Windows‑based PC knowledge
• Bilingual in Spanish and English a plus
• Target start date:
  February 2, 2026

• 3 or more years of related claims experience required (disability management and critical care desired)
• Experience in a customer‑interfacing position with progressive responsibility
• Knowledge of medical terminology

• Associate

• Full‑time

• Administrative, Project Management, and Customer Service
• Industries:
  Insurance