Associate Director – Aftermarket Fulfillment

Carrier Global Corporation
, a global leader in intelligent climate and energy solutions, is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do.

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About this role

Carrier Climate Solutions Americas is seeking a highly accomplished and results‑driven Associate Director of Aftermarket Fulfillment Operations to assume end‑to‑end accountability for our critical spare parts and service materials supply chain. This pivotal leadership role requires a strategic operator capable of elevating performance, optimizing capital utilization, and ensuring robust service delivery across all global aftermarket channels.

The Associate Director – Aftermarket Fulfillment will be working onsite out of the 3PL facility in Chattanooga TN.

We value our people and offer an extensive benefits package, with financial rewards including health insurance, retirement savings plan, and also lifestyle support with flexible working and parental leave. Plus, we’ll support your growth with paid‑for external training programs and courses.

• Lead end‑to‑end aftermarket fulfillment operations to ensure on‑time, accurate, and cost‑efficient delivery of spare parts and service materials.

• Manage relationships with warehouses, carriers, 3PL partners, and logistics service providers to ensure world‑class performance.

• Drive KPI performance across On Time, In Fill (OTIF), order accuracy, fill rate, backorder recovery, and cycle‑time reduction.

• Oversee day‑to‑day Distribution Centers operations including receiving, put‑away, picking, packing, shipping, inventory.

• Optimize layout, storage strategies, flow paths, and labor deployment for maximum throughput and minimal handling cost.

• Manage inventory health, including cycle counting, discrepancy resolution, slow‑moving/excess reduction.

• Partner with Demand Planning and Procurement to maintain optimal inventory levels, minimize stockouts, and support service level commitments.

• Collaborate with transportation teams to optimize mode selection, carrier routing, freight cost, and transit‑time reliability.

• Implement controls and governance to ensure high inventory accuracy and system fidelity (WMS, ERP).

• Manage operating budgets, including labor, storage, packaging, and freight spend.

• Bachelor’s degree

• 5+ years in people leadership roles, managing supervisors, managers, or multi‑site teams.

• 10+ years of experience progressive in aftermarket, service parts, or high‑SKU distribution environments.

• 5+ years of experience in Warehouse/Distribution Center operations, fulfillment planning, inventory control, carrier/3PL management or E‑Commerce.

• Bachelor’s in Supply Chain, Operations Management, Logistics, Engineering, or related field

• Master’s degree (MBA or MS in Supply Chain)

• Effective English written and verbal communication

• Capable of influencing at VP and C‑suite levels

• High sense of urgency

• Ability to manage complex, fast‑moving, and service‑critical operations

• Must have unrestricted authorization to work in the USA. No visa sponsoring available.

Employees are eligible for benefits, including:

• Health Care benefits:
  Medical, Dental, Vision; wellness incentives

• Retirement benefits

• Time Off and Leave:
  Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty; military leave; purchased vacation

• Disability:
  Short‑term and long‑term disability

• Life Insurance and Accidental Death and Dismemberment

• Tax‑Advantaged Accounts:
  Health Savings Account;
  Healthcare Spending Account;
  Dependent Care Spending Account

• Tuition Assistance

To learn more about our benefits offering, please :
Work With Us | Carrier Corporate. The specific benefits available to…