Supervisor, Training

Job Category
:
Non-Union Non-Contact Center

Requisition Number
: SUPER
008685

• Posted :
  September 23, 2026
• Full-Time

Showing 1 location

Chattanooga, TN
Chattanooga, TN, USA

Home Serve USA, a Brookfield Infrastructure Group portfolio company, is a Great Place to Work, and while we’re biased, we’re not just saying that. We’re proud to have been certified as a Great place to Work the last ten years. What does Home Serve do and what makes it so great? Well, we’re glad you asked!

We put people at the heart of everything we do. That’s priority number one for all of us. For the nearly 5 million customers we serve, that means being there when they have an emergency home repair need, such as getting their a/c working, clearing their clogged pipes, or fixing broken electrical systems. With over 1,300 municipal and utility partners, that means providing their customers with access to affordable home repair plans, making it easier, faster and less expensive to have their home repair needs met.

And for the more than 1,500 people working alongside us, it means fostering a rewarding, inclusive and challenging career experience that we think is second to none. At Home Serve, everyone is welcome. We know that having diverse teams has a positive impact on our work and ultimately helps us better serve our customers.

No matter your role at Home Serve, you’re part of a growing team that’s working to make home repairs and improvements easy.

The Training Supervisor leads a team of learning facilitators (both internal and vended) who deliver new hire, upskills, product, process, technology, and leadership training across the organization. This is a hands-on, player-coach role responsible for developing trainers, managing training execution, maintaining delivery standards, and ensuring employees are prepared to perform successfully in their roles. The position will report into the Sr.

Manager, Ops Training role.

The Training Supervisor will work closely with Operations, Quality, Workforce Management, Learning & Development, and other business partners to coordinate training needs, schedules, resources, and readiness. This role is responsible for translating established training content and business requirements into consistent, engaging, and effective learning experiences.

In an evolving customer service environment increasingly influenced by automation, AI, and changing technology, the Training Supervisor will help ensure facilitators remain current, adaptable, and prepared to support changes in processes, systems, customer expectations, and employee skill requirements.

The role will manage trainer performance, classroom execution, training administration, and workflow while using a variety of learning methods including instructor-led, virtual, blended, self-paced, simulation, and on-the-job learning.

• Lead, coach, develop, and manage a team of learning facilitators responsible for training delivery and administration.
• Establish clear expectations and performance standards for facilitation quality, preparation, learner engagement, classroom management, and training execution.
• Observe and evaluate trainer performance regularly, providing actionable coaching and development to improve facilitation effectiveness and consistency.
• Coordinate and oversee new hire, cross-training, upskill, product, process, technology, and leadership training programs.
• Partner with Operations, Workforce Management, Quality, and business leaders to understand training demand, prioritize needs, and ensure training resources are aligned to business requirements.
• Manage training schedules, facilitator assignments, classroom capacity, attendance, completion tracking, and other administrative…