Assistant Director of Housing Operations-INTERNAL Job Chattanooga area,Tennessee USA,Management

Position: Assistant Director of Housing Operations-INTERNAL ONLY

The Chattanooga Housing Authority seeks a qualified individual for the full-time position of Assistant Director of Housing Operations. Applications will be accepted until Monday, October 19, 2026. CHA is only accepting internal applications at this time.

Position Description

The Assistant Director of Housing Operations (“Assistant Director”) is directly and solely responsible to the Director of Housing Operations for the efficient and effective operation and overall management of CHA properties. The Assistant Director provides supervision over all professional, administrative, and technical staff who are involved in site operations. To the extent possible, assures goals and objectives are met or exceeded.

When goals and objectives are not met, develop strategies that will progress toward meeting the performance thresholds.

Essential Duties and Responsibilities

The statements contained herein reflect general details to describe the principal functions of this job, the level of knowledge and skill typically required and the scope of responsibility, but should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other functional areas to cover absences or relieve others, to equalize peak work periods or otherwise balance the workload.

Responsible for the ensuring adequate supervision of the Housing Operations Central Office, which includes staff supervision, budgetary controls, performance measurement tracking, office administration and maintenance, as well as the ability to provide creative, proactive leadership in a regulatory environment as assigned.

Assists the Director of Housing Operations with the formulation and administration of policies, procedures, and practices.

Maximizes revenue growth through strategic planning on issues including leasing, marketing, annual operating budget development, and capital improvement planning for the CHA portfolio.

Explains and conveys CHA, local, state, and federal regulations and laws to staff, Board of Commissioners (Board), CHA residents, and the greater Chattanooga community.

Identifies and facilitates training seminars for staff and residents on housing issues, as necessary.

Coordinates with the Director of Housing Operations and the Finance Department to prepare the annual budgets for the CHA portfolio.

Ensures compliance with the statutory and regulatory requirements for Low Income Public Housing (LIPH), Project Based Rental Assistance (PBRA), Project Based Voucher (PBV), and Low Income Housing Tax Credit (LIHTC) Programs.

Monitors vacancy rates, tenant accounts receivable, work order completion, and other performance indicators on a monthly basis to ensure programmatic and financial viability of the Housing Operations Department.

Exhibits and encourages behaviors that uphold CHA’s core values.

Keeps abreast of HUD, federal, state, and local rules and regulations impacting assigned programs and makes recommendations to the Executive Director.

Establishes and maintains effective working relationships with the CHA Board, employees, residents, participants, landlords (as applicable), contractors, as well as city, state, and federal officials and works harmoniously with community stakeholders.

Attends and/or participates in various meetings related to the CHA as required.

Reports consistently to assigned work location(s) in accordance with established work schedule. Must be reliable.

Provides outstanding customer service by responding to phone calls, emails, and written correspondence in a timely, efficient, and appropriate manner.

Handles confidential matters with discretion.

Performs other duties as directed.

Required Knowledge,

Skills and Abilities

Knowledge of local, state, and…