Director of Operations & Growth

Senior Helpers - Chattanooga, TN

Employment Type: Full-Time Compensation: Salary + Bonus w/ Range from $80k - $120k based on Experience & Performance

Department: Operations & Business Development
Reports To: Executive Leadership

Are you a people-focused leader who knows how to build strong teams, deliver exceptional customer experiences, and drive sustainable business growth?

Senior Helpers is seeking a results-driven Director of Operations & Growth to lead our Chattanooga office. This individual will be responsible for the day-to-day operational performance of the office, the development and success of our team, and the execution of strategies that drive client growth and retention.

This is a hands-on leadership role for someone who can balance operational excellence with business development, build accountability across a team, and create an environment where caregivers, clients, and employees feel supported.

Our organization provides centralized administrative and back-office support, allowing this leader to focus on what matters most:
leading people, improving performance, growing the business, and delivering exceptional care to our clients.

• Oversee the day-to-day operations of the Chattanooga office to ensure reliable, high-quality service delivery.
• Own and Manage the PnL for Chattanooga reporting out on Revenue, Gross Profit, and Expenses. Ensuring the office remains on target for PnL goals.
• Lead and develop the scheduling, recruiting, and client care teams to ensure appropriate staffing, efficient workflows, and consistent client coverage.
• Monitor caregiver staffing levels, call-offs, open shifts, missed hours, and service continuity to identify trends and drive improvement.
• Ensure new clients and caregivers experience a smooth, consistent onboarding process.
• Establish clear expectations, accountability, and performance standards for the operations team.
• Identify operational inefficiencies and implement processes that improve productivity, service quality, and scalability.
• Ensure compliance with company policies, client care requirements, and applicable regulations.

• Lead, coach, and hold the business development function accountable for achieving growth objectives.
• Develop and execute strategies to increase client acquisition, referral partnerships, and market presence throughout the Chattanooga area.
• Build and maintain relationships with referral sources, healthcare professionals, senior living communities, and other community partners.
• Establish measurable business development goals, track pipeline activity, and ensure consistent follow-up with prospective clients and referral partners.
• Work collaboratively with the business development team to convert opportunities into new client starts and sustainable revenue growth.
• Monitor client inquiries, conversion rates, client retention, and other key performance indicators to identify opportunities for improvement.
• Represent Senior Helpers in the local community and continue to strengthen the company's reputation as a trusted home care provider.

• Recruit, develop, and retain high-performing team members.
• Provide coaching, feedback, and ongoing development for direct reports.
• Build a culture of ownership, teamwork, accountability, and continuous improvement.
• Conduct regular team meetings and performance reviews focused on measurable outcomes.
• Partner with company leadership and centralized support teams to address challenges and implement organizational initiatives.
• Ensure team members understand how their individual performance contributes to the office's overall success.

• Establish and monitor key performance indicators related to client growth, caregiver retention, service delivery, staffing efficiency, and client satisfaction.
• Review operational dashboards and performance trends to identify issues, establish priorities, and drive corrective action.
• Develop action plans when performance falls below expectations and follow through to ensure results.
• Provide leadership with regular updates on operational performance, business development progress, staffing challenges, and growth opportunities.
• Take ownership of the Chattanooga office's overall operational execution and achievement of established goals.

Senior Helpers utilizes a centralized support structure for…