QA​/QC Manager; Resin Chemical Plant

Chattanooga Plant
1801 Southern Street
Chattanooga, TN 37406, USA

At NPAA, we believe our employees are our greatest strength. We are proud to offer a generous and competitive rewards package, including:

• Earned Bonus Structure – attendance bonuses, annual merit increases, and an annual incentive bonus plan.
• Time Off & Holidays – 11 paid holidays each year, plus paid time off to support work‑life balance.
• Health & Retirement – comprehensive health and welfare plans, along with a 401(k) program featuring an exceptional company match.
• Career Growth & Recognition – tuition reimbursement, employee recognition programs, and opportunities to grow within the organization.
• Culture & Community – as part of the NPAA family, you’ll enjoy company events throughout the year celebrating and appreciating our employees’ hard work and dedication.

POSITION SALARY: STARTING AT $90k

POSITION SUMMARY:

Manages, plans and coordinates both the Quality Assurance and Quality Control programs designed to ensure production and release of products that consistently meet customer expectations. The Quality Control portion of this position will focus on the control / quality gate aspect of the quality program, to prevent the outflow of off‑quality materials to customers. The Quality Assurance portion of this position will focus on the prevention aspect of the quality program as well as ensuring compliance to internal and external processes and standards.

• Oversee site processes and manpower to ensure product conformance to specifications and personnel compliance to procedures.
• Maintain and report product conformance to engineering and customer specifications through incoming/in-process/finished product inspection of raw materials, intermediate and finished good products.
• Continuous review and improvement of processes, procedures and test methods to ensure trustworthy results that predict paint performance, eliminate subjectivity and improve outgoing quality.

• Drive quality culture throughout the site through consistent communication and demonstration of ownership and accountability for all team members.
• Oversee the QMS (Quality Management System) and ensure compliance to internal and external requirements as site lead for customer specific requirements, customer audits, internal auditing, ISO
  9001/IATF
  16949 certification maintenance, calibration process, GR&R/MSA, controlled document management), utilizing internal team and interdepartmental resources.
• Participate in new product introductions to ensure proper quality assurance and control plans adjustments are implemented prior to beginning mass production.

• Manage, sometimes through intermediate personnel, workers engaged in activities to ensure continuous control over materials, facilities, services, products and procedures.
• Review processes and materials for conformance to quality standards, tracking and reporting any significant deviations from quality standards and determining corrective action.
• Develop and implement procedures for monitoring work activities (i.e. monthly progress and KPI reporting) to inform upper management of status of activities related to the Quality‑related programs (such as Cost of Quality, Non‑Conforming Material generation, Abnormal, Customer Complaints, Expired/Off Spec Inventory Management).
• Lead effective team(s) in root cause investigation and countermeasure development/implementation for internal abnormal (OOS/STCAT) and non‑conforming materials (NCM) and external customer complaints.
• Analyzes and resolves work problems and assists employees in resolving work problems for any quality issue with internal or external customers.
• Interprets company policy to employees and enforces company policy and practices. Holds others accountable for consistent adherence to standards.
• Performs managerial activities including hiring, training, promotions, performance management and sets departmental goals.

POSITION

QUALIFICATIONS:

• Bachelor’s Degree in a relative technical field preferred.
• Minimum of 10 years of experience in Technical, Quality or Operations fields within the chemical industry (Quality Preferred).
• Previous supervisory experience…