Alterations Room Receptionist

Alterations Room Receptionist

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Highlights

• Minimal weekday hours required (join for weekends only)
• $400 bonus for every referral hired with NO LIMIT*
• Competitive hourly pay rates & team bonus
• Get Paid Early!
• Additional terms and conditions apply.

At David’s Bridal, we empower our customers and employees to stay true to their dreams. We dominate the products in our category, achieving high customer service scores across retail. Join a company that celebrates diversity and inclusion.

We make dreams happen—apply today!

• Welcome all customers with genuine, friendly enthusiasm over the phone, virtual chats, and in person; communicate clearly, adapt style, and resolve conflict.
• Use all systems to manage customer flow and deliver a five-star experience.
• Meet all service vows, including preparing, welcoming, and meeting customer needs; complete operational checklist tasks.
• Provide exceptional service to multiple customers simultaneously and contribute to store’s Five-Star Customer Service.
• Proactively address customer concerns, knowing when to escape and partner with leadership.
• Effectively communicate how alterations can perfect the dress for the special event.
• Promote all alterations services and personalization options.
• Maintain store standards (clean, organized, promotional readiness) for a flawless shopping experience.
• Maintain high dress code standards per policy.
• Greet and escort all alterations customers to and from appointments.
• Press, steam, and spot clean all merchandise.
• Follow quality control guidelines and inspect garments before final delivery.
• Build long-term relationships to exceed customer satisfaction and loyalty.
• Support inventory management by processing special orders and pickups.
• Process transactions accurately at the cash wrap.
• Seek assistance from the Alterations Manager for unresolved customer issues.
• Maintain a clean, organized alterations room.
• Perform duties and tasks as assigned by store management.

• Occasional standing, walking, sitting, reaching, climbing stairs, stooping, kneeling, crouching, or crawling.
• Ability to lift or move up to 10 pounds.
• Manual dexterity required for POS use, counting money, steaming garments, sewing, and fittings.
• Visual and auditory acuity for computer, electronic device, and phone use for extended periods.

• High school diploma or equivalent.
• 1–2 years prior retail experience in apparel or specialty store.
• Prior sewing experience is helpful.
• Prior experience with computerized POS systems.

• Rewarding environment and competitive pay.
• Team bonus.
• Dayforce Wallet – Get Paid Early!
• Generous team member discount after first pay period.
• Vision care.
• Supplemental insurances:
  Critical Illness, Hospital Indemnity, Accidental Injury.
• 401(k) program.
• Identity theft protection discount.
• Home and auto insurance discounts.
• Mobile discounts.
• Legal benefits (Met Life Hyatt Legal Plans).
• Pet insurance.

Love wins when love is for everyone! Our mission at David’s Bridal is to embrace diversity, equity, and inclusion, building a workforce that reflects our customers.

Disclaimer:
The preceding job description is designed to highlight the general nature and level of work performed by employees assigned to this role and is not exhaustive. Actual duties and responsibilities may vary.