Senior Software Engineer - ServiceNow

Job Posting End Date:
October 15 Our Fortune 500 company is driving a digital transformation and looking for forward-thinking innovators to disrupt how our industry thinks about and uses technology. As one of the world's leading employee benefits providers, we help millions of people gain affordable access to benefits that help them protect their families, their finances and their futures. Are you an asker of questions, a solver of problems, and a challenger of the status quo?

Our mission is to provide a differentiated customer experience and exceed the expectations people have of technology at any company — not just insurers. We are seeking individuals to join our team of talented IT professionals who share never-ending passion and an unwavering focus on our customer experience. Team members comfortable working in an agile, fast-paced, and delivery-focused environment thrive in our environment where we value an entrepreneurial spirit and those who challenge the status-quo.

Unum is changing, and we’re excited about what’s next. Join us.

The Senior Software Engineer - Service Now will provide technical leadership for Unum's Service Now platform, with a focus on Configuration Management, ITOM Discovery, Service Mapping, enterprise integrations, and data governance. This role will play a central part in a multi-year initiative to align Service Now with CSDM 5, improve service visibility and data quality, and integrate with strategic platforms including Application Portfolio Management (APM) and Technology Business Management (TBM) solutions.

Working closely with Infrastructure, Cloud, Security, Architecture, and Application teams, this individual will design and implement scalable Service Now solutions, optimize Discovery and Service Mapping capabilities, and establish trusted technology and service relationships that support operational resilience, compliance, and business decision‑making across the enterprise.

Bachelor's degree in Computer Science, Information Systems, or equivalent relevant experience.

6+ years of software engineering experience with Service Now development and platform engineering.

Strong experience with Service Now CMDB, Configuration Management, and ITOM capabilities.

Hands‑on experience with ITOM Discovery, Service Mapping, MID Servers, and Discovery troubleshooting.

Experience implementing and supporting CSDM, preferably CSDM 5 or later.

Experience improving CMDB governance, reconciliation, data quality, and operational adoption.

Experience building and supporting integrations with enterprise platforms such as Workday, AWS, Mule Soft, Dynatrace, Tenable, and other cloud and operational systems.

Experience with APM, TBM, ITSM, ITOM, ITAM, or related Service Now modules preferred.

Strong understanding of enterprise infrastructure, cloud platforms, application architectures, and technology dependencies.

Experience working in Agile delivery environments.

Strong analytical, problem‑solving, communication, and stakeholder management skills.

Demonstrated ability to lead technical initiatives and influence cross‑functional teams.

Experience mentoring software engineers and providing technical leadership within an Agile team.

Strong understanding of software engineering best practices, testing, automation, CI/CD, and secure development principles.

Serve as the technical lead for the enterprise Service Now CMDB, driving architecture, governance, and continuous improvement.

Lead CMDB modernization efforts, including CSDM 5 alignment, data quality initiatives, and CMDB adoption.

Design, develop, and maintain Service Now CMDB solutions, CI models, and relationship mappings.

Lead ITOM Discovery and Service Mapping…